Account Manager, Event Sales

Avondale, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

Job Description

Insignia Event Services is a premier event solutions provider affiliated with the Arizona Cardinals, renowned for producing all events at State Farm Stadium, including Arizona Cardinals home games. Situated at the heart of Arizona's vibrant event scene, Insignia offers exclusive management of Sportsman’s Park and Heritage at Sportsman’s Park. These versatile venues cater to a wide array of events, from pre-game activities and tailgating to concerts, festivals, corporate gatherings, and graduations. Our comprehensive services range from full-service event production, staging, and equipment rental to live presentations and transportation logistics. This extensive expertise positions Insignia Event Services as a trusted and innovative partner committed to delivering exceptional experiences for clients across Arizona.

The role of the Account Manager, Event Sales is a full-time, exempt position reporting directly to the Assistant General Manager. This role is vital to the growth and success of Insignia's event booking initiatives. The Event Sales Account Manager will be an integral member of the sales team, responsible for driving event booking efforts by prospecting new clients, securing profitable business opportunities, and delivering compelling sales presentations. This role demands a proactive individual skilled in relationship building and client management, who can navigate the dynamic landscape of event sales. The Account Manager will work closely with internal teams and external partners to ensure seamless event execution, from initial client engagement through post-event follow-up.

The Account Manager will actively participate in shaping the customer experience by collaborating with culinary, operations, and facilities teams, tailoring event plans to meet specific client needs, and ensuring smooth logistics coordination. The role involves managing client accounts with a focus on satisfaction and retention, maintaining organized records, preparing sales and revenue reports, and staying informed about industry trends to continuously enhance service offerings. Candidates with a passion for customer service, excellent organizational skills, and the ability to work flexible hours, including evenings, weekends, and holidays, will find this role rewarding and impactful. The position offers the chance to work in a vibrant event environment with a team dedicated to excellence and innovation in event management.

Job Requirements

At least two (2) years of experience in group events and/or ticket sales, or equivalent
Bachelor’s degree in Business, Marketing, or a related field
Extensive business-to-business sales training and experience
Ability to present sales material to large groups and clients
Self-motivated with the ability to work collaboratively and propose creative solutions
Experience tracking communications and correspondence with clients using a CRM system
A positive commitment to providing exceptional customer service
Proficient in Microsoft Office, with a focus on Word, Excel, and PowerPoint
Excellent organizational skills and attention to detail
Must be able to work non-traditional hours, including evenings, weekends, and holidays
Must be able to work assigned events
Must be able to stand and exert well-paced mobility for long periods of time (up to 10 hours in length)

Job Qualifications

At least two (2) years of experience in group events and/or ticket sales, or equivalent
Bachelor’s degree in Business, Marketing, or a related field
Extensive business-to-business sales training and experience
Ability to present sales material to large groups and clients
Self-motivated with the ability to work collaboratively and propose creative solutions
Experience tracking communications and correspondence with clients using a CRM system
A positive commitment to providing exceptional customer service
Proficient in Microsoft Office, with a focus on Word, Excel, and PowerPoint
Excellent organizational skills and attention to detail

Job Duties

Research, identify, qualify, and secure profit-generating business opportunities within the Arizona market in accordance with Insignia’s standards and guidelines while meeting established revenue goals
Proactively solicit new business through sales calls, presentations, local trade show attendance, and other client prospecting efforts to grow Insignia’s client database
Generate leads and cultivate long-term relationships in the event planning, production, and promotion communities, and with other relevant companies, organizations, and groups
Stay current on industry trends and developments within the local market to inform strategy and service enhancements
Collaborate with clients, internal departments, and outside vendors to coordinate all logistics to execute each assigned event
Build appropriate event order packets for each client
Collaborate with Craft Heritage culinary team and management to develop, customize, and execute menus for catering and event staffing needs
Participate in both internal and external meetings including but not limited to walkthroughs and tours of event spaces for clients and vendors, menu reviews, department meetings, staff meetings, pre-shift meetings
Prepare and provide required reports to Insignia Leadership including special event revenue reports, profit and loss statements, sales recaps, and projections
Gather post-event client feedback to assess satisfaction, evaluate performance, and identify risks or liabilities associated with events
Provide ongoing support and account management to ensure client satisfaction and retention
Communicate with internal teams (operations, catering, facilities) to ensure that all elements of the event are executed smoothly
Serve as the primary contact for clients on event days, handling any last-minute changes or additional requests
Manage business initiatives in order to achieve sales goals for the team and the company
Other duties as assigned