Account Manager

TicketManager is a leading enterprise platform specializing in managing live event tickets and hospitality for corporate client entertainment. Established as a key player in the intersection of live events, technology, and enterprise operations, TicketManager enables companies to source, manage, track, and report on live event experiences with unmatched compliance, control, and transparency. Recognized by thousands of global brands, including major names such as Anheuser-Busch, Verizon, American Express, Nike, and Visa, TicketManager is trusted by numerous Fortune 500 companies, professional sports leagues, and organizations like the NBA, NFL, NCAA, and NASCAR. The company's partnerships extend to some of the most iconic sports teams and venues, such as the New York Jets, Philadelphia Eagles and Phillies, Capital One Arena, Texas Rangers, LAFC, and Seattle Seahawks, solidifying its reputation as an industry leader.

The company thrives on creating seamless, measurable client entertainment experiences that drive real business outcomes. With over $600 billion spent annually by companies on client entertainment, TicketManager's platform simplifies the complex logistics involved in live event access and hospitality, helping companies not only manage invitations and event execution but also demonstrate the return on investment with comprehensive post-event reporting. This technology-driven approach allows organizations to build stronger relationships through unforgettable experiences that are both enjoyable and impactful.

TicketManager is currently seeking an Account Manager (AM) to join their Revenue team. This full-time, in-office role based in Mesa, AZ offers a competitive salary of $55,000 to $75,000 annually, with bonus eligibility. Reporting to the General Manager of Arizona, the Account Manager will be a strategic partner to Customer Admins and Key Users, ensuring optimal setup, adoption, and ongoing success of TicketManager’s software platform within assigned accounts. The AM will play a pivotal role in managing customer relationships, monitoring system operations, and collaborating across departments to drive client satisfaction and retention.

The ideal candidate is someone with 3-5+ years of experience in account management or a similar client-facing role within a SaaS or technology environment, preferably with background knowledge in sports, entertainment, or hospitality sectors. The role demands exceptional communication, organizational, and problem-solving abilities, reinforcing proactive engagement and continuous improvement strategies in existing accounts. The Account Manager will coordinate with Implementation Project Managers to facilitate smooth launches, host onboarding and refresher training sessions, analyze customer activity to boost engagement, and manage renewals for a subset of accounts.

Emphasizing a culture of ownership, collaboration, and excellence, TicketManager fosters a supportive workplace where making an impact is part of the daily mission. Team members enjoy a vibrant, collaborative HQ environment featuring catered lunches and the dynamic autonomy typical of high-growth startups. The company is proud of its recognition as an Inc. 5000 fastest-growing private company six years running and holds high ratings on Glassdoor for workplace satisfaction. Benefits include comprehensive medical, dental, vision, and chiropractic coverage, unlimited paid time off, a 401(k) plan with company match, quarterly live event credits, and numerous social and volunteering opportunities.

Joining TicketManager means becoming part of a forward-looking company that believes in making live experiences fun, meaningful, and measurable for clients and their business success. If you are passionate about live events and technology and want to contribute to a team that values impact and innovation, this Account Manager role offers a fantastic opportunity to grow your career and help shape the future of client entertainment technology.