Account Manager

Cape Coral, FL, USA|

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $44,800.00 - $73,300.00

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Paid Time Off

retirement savings

wellness programs

Employee assistance program

Job Description

CVS Health is a leading health solutions company dedicated to building a world of health around every individual. With over 300,000 colleagues and a strong presence across local communities and digital channels, CVS Health stands at the forefront of healthcare transformation in the United States. The company is committed to providing connected, convenient, and compassionate healthcare experiences tailored to meet the specific needs of consumers, families, and communities. CVS Health drives innovation and purpose with a culture that emphasizes accountability, safety, and quality to simplify healthcare in meaningful ways for millions of individuals every day.

The role of an Analyst Account Manager at CVS Health is a vital position within the Member Engagement Team, supporting public sector clients by acting as the primary onsite representative. This position plays a crucial role in enhancing client satisfaction, retention, and engagement by delivering responsive, personalized support across multiple client worksites. The Analyst Account Manager is responsible for managing relationships with plan sponsors, benefits teams, and other key stakeholders, ensuring that members receive timely resolution to complex benefit and claims inquiries. This position requires a field-based approach with a focus on in-person, high-touch engagement to build strong, lasting relationships throughout the account's lifecycle.

As an Analyst Account Manager, you will lead open enrollment sessions, employee health fairs, wellness events, and other educational activities aimed at informing members about available benefits and services. The position demands an ability to interpret data and analytics related to claims and service issues and effectively communicate these insights to clients, supporting transparency and informed decision-making. The role also involves maintaining expert knowledge of benefits plans, eligibility guidelines, pharmacy services, and CVS Health systems to act as a trusted advisor. Collaboration with internal departments such as Eligibility, Claims, and Clinical teams is key to resolving escalated or recurring issues promptly and maintaining compliance with HIPAA and company policies.

This full-time role offers a competitive salary ranging from $43,888 to $85,068 annually, with eligibility for bonuses, commissions, or other incentive programs. CVS Health provides a comprehensive benefits package that includes medical, dental, and vision coverage, paid time off, retirement savings options, and wellness programs, designed to support colleagues' physical, emotional, and financial well-being. Travel to various client sites is required, and the Analyst Account Manager must be highly organized with strong communication and problem-solving skills. Success in this position is measured by building client trust, enhancing member experiences, fostering teamwork, proactively solving problems, and taking ownership of responsibilities to deliver visible, impactful results for the client and CVS Health.

Job Requirements

Active Florida Health Insurance License 2-15 Life & Health or 2-40 Health Only or ability to obtain within 120 days of hire
comfortable with regular travel to client sites
strong oral and written communication skills
excellent organizational and time management skills
proficiency with Microsoft Office Suite
ability to work independently and exercise sound judgment
high school diploma or GED required

Job Qualifications

Active Florida Health Insurance License 2-15 Life & Health or 2-40 Health Only or ability to obtain within 120 days of hire
strong oral and written communication skills with a customer-first mindset
excellent organizational and time management skills
proficiency with Microsoft Office Suite including Word, Outlook, and Excel
ability to work independently and exercise sound judgment
1-2 years of experience in health insurance, healthcare services, or client/account management preferred
familiarity with managed care processes, healthcare sales, or pharmacy benefits preferred
demonstrated experience with client-facing roles including public sector or union accounts preferred
strong presentation and interpersonal skills
high school diploma or GED required
associate's degree preferred
additional healthcare, insurance, or customer service training a plus

Job Duties

Handle member inquiries and escalations related to benefits, claims, eligibility, and policy interpretation by identifying root causes and delivering timely solutions
serve as the dedicated onsite liaison for designated public sector accounts, developing strong working relationships with plan sponsors and stakeholders
provide real-time support to plan sponsors and members at client worksites ensuring consistent customer experience
plan and lead open enrollment meetings, employee health fairs, wellness events, and other engagements to educate members
review and interpret data related to claims, utilization, and service issues and communicate insights to clients
maintain in-depth knowledge of client-specific benefits, eligibility, pharmacy services, and CVS Health systems
collaborate with internal teams to track and resolve complex or repeated issues ensuring timely follow-through
ensure all interactions comply with HIPAA, company policies, and contractual obligations while maintaining accurate records
regularly travel to client sites and manage scheduling and communication independently