Account Manager

Frisco, TX, USA|Remote, Onsite

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

competitive salary
quarterly bonuses
Sales bonuses
Team bonuses
Social benefits
Diverse work environment
Work-life balance

Job Description

This reputable company operates within the events and hospitality industry, specializing in delivering exceptional client programs and achieving outstanding client satisfaction. With a strong presence in the Dallas/Fort Worth area, the company is well-regarded for its commitment to innovation, client service, and professional growth. Focusing on the event, hospitality, and hotel sectors, it offers a dynamic and collaborative environment geared toward both individual and team success. The company values organized, proactive professionals who are skilled in communication and able to handle complex client programs efficiently. This Account Manager position is a pivotal role that mixes sales excellence with hands-on client program management to ensure the delivery of high-quality services and the achievement of ambitious sales targets.

The role of the Account Manager encompasses a broad spectrum of responsibilities that involve developing, coordinating, upselling, and executing client programs. This position requires a proactive and resourceful individual who can operate in a fast-paced, client-focused environment. The successful candidate will work closely with clients to understand and fulfill their needs, ensuring that all events and programs meet or exceed expectations. They are responsible for maintaining detailed agendas, floor plans, and other critical event documents, managing the program’s progress through to final billing and closure, and coordinating with various stakeholders including vendors and internal teams. Additionally, the Account Manager will play an active role in marketing initiatives designed to grow the business and will continuously seek new opportunities and referral partnerships to drive revenue growth. This position demands a high level of organizational prowess, interpersonal skills, and a positive attitude, with an ability to manage irregular working hours including some nights and weekends. The work environment is a balanced combination of in-office tasks and on-site event management, ensuring a varied and engaging work experience.

Job Requirements

  • bachelor's degree or equivalent experience
  • 2+ years of proven track record in sales in the events, hospitality or hotel industry
  • proficiency in Excel, PowerPoint, CRM software and other Microsoft Office programs
  • ability to work an irregular schedule including some nights and weekends
  • strong communication and organizational skills
  • positive attitude and innovative mindset

Job Qualifications

  • bachelor's degree or equivalent experience
  • 2+ years of experience as a sales manager preferred
  • proficiency in Excel, PowerPoint, CRM software and other Microsoft Office programs
  • strong comprehensive knowledge of the Dallas/Fort Worth area preferred
  • designer skills and proficiency in DMC, Hotel and/or Event Management industry background preferred

Job Duties

  • assist and be present in pre-production meetings/calls with clients
  • ensure client's needs are met based on contracted services
  • assist clients with additional needs for their program, post original contract
  • make clients feel trustworthy and comfortable with the company after the booking
  • manage and operate the program as outlined in agendas to meet and exceed client expectations
  • detail the program with agendas, floor plans and other supporting event documents
  • update program expense report as program moves forward to ensure program will be prepared for final billing post-program

Job Criteria

Experience

Mid Level (3-7 years)


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