Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $68,000.00 - $90,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Development Programs
Mentoring
Diversity and inclusion initiatives
Job Description
dnata is a leading global air services provider established in 1959, operating in 127 airports across 35 countries and six continents. Renowned for ensuring smooth aviation operations, dnata offers comprehensive services including ground handling, cargo, travel, and flight catering. The company is a trusted partner to over 300 airline customers worldwide, handling more than 1,900 flights, moving over 8,500 tons of cargo, booking upwards of 16,000 hotel stays, and uplifting over 320,000 meals daily. dnata values recruiting top talent and nurturing their continuous growth through mentoring and training programs, offering employees opportunities to work across its expansive national network. The... Show More
Job Requirements
- Minimum of an Associate’s Degree
- At least two years of experience in high volume hospitality preferred
- Proficiency in Microsoft Office
- Must have driver’s license
- Ability to obtain Port Authority, Port ID per TSA regulations
- Excellent attention to detail
- Ability to multi-task
- Proficient in reading and writing English
Job Qualifications
- Proficient in Microsoft Office applications, including Excel
- Bachelor’s Degree preferred
- Associate’s Degree minimum
- Experience in high volume hospitality preferred
- Must have driver’s license
- Ability to meet requirements necessary to obtain a Port Authority, Port ID (per TSA regulations and 49 CFR §1542.209)
- Must have excellent attention to detail
- Must be able to multi-task
- Must be able to read and write in English
Job Duties
- Follow up with the proper department to ensure all open issues are resolved
- Ensure that the day-to-day operation is on schedule, using the proper and most updated documentation
- Liaise with the local customer station team and follow up on all local operational related issues
- Maintain an on-going proactive relationship with assigned accounts and maintaining a dialog with assigned representatives
- Ensure equipment inventories are taken and communicated to appropriate personnel on time according to the customer schedules
- Support the Executive Chef in coordinating menu presentations and any special presentations
- Support the Production department with all airline cycle changes
- Monitor and ensure that loading and billing of the customer is accurate
- Coordinate and participate in all kitchen evaluations
- distribute evaluation feedback to department managers and ensure appropriate response is provided in a timely, detailed manner
- Communicate daily with department managers regarding operational issues and attend daily operations briefing
- Document and maintain a daily customer discrepancy log
- communicate information to respective department managers
- monitor follow-up on action plans to ensure customer satisfaction
- follow-up with the customer to communicate actions taken to resolve issues
- Monitor and ensure compliance with customer safety and equipment policies/procedures
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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