Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Career advancement opportunities
Job Description
Aramark is a global leader in food, facilities management, and uniform services, proudly serving millions of guests every day across 15 countries. Rooted in a strong culture of service and united by its core purpose, Aramark is dedicated to doing great things for its employees, partners, communities, and the planet. The company thrives on offering equal employment opportunities and values diversity, inclusion, and professional growth for all employees. It operates in various sectors including hospitality, healthcare, education, sports and leisure, and business dining, making it one of the most recognized and respected service providers in the world.
The company’s commitment to creating a great place to work is reflected in its focus on developing talents, nurturing passions, and empowering the professional growth of every individual it employs. Whether you are looking for a new challenge, a sense of belonging, or simply a rewarding work environment, Aramark provides opportunities to help employees reach their full potential. With a mission grounded in strong values of service and unity, Aramark is continuously evolving to meet the needs of a dynamic global market while maintaining a compassionate and people-centered approach.
The Director of Rooms Operations at Aramark is a senior leadership role based in a distinguished hotel with 940 finely appointed guest rooms and suites. This prestigious property offers an amenity-rich retreat enhanced by modern touches designed to make every stay exceptional. The hotel features a world-class conference center with over 75,000 square feet of flexible meeting and event space, attracting both business and leisure travelers. Its prime location near the University of Oklahoma and a short drive to Downtown Oklahoma City allows guests to explore famous museums, vibrant cultural sights, and the best attractions of the Sooner State.
This leadership role is responsible for the overall management and coordination of all room-related operations, including Front Office, Housekeeping, Fitness/Recreation, and associated guest services functions. The Director ensures a consistent, high-quality guest experience while balancing business objectives, financial goals, and compliance with safety and legal standards. The role requires hands-on operational oversight as well as strategic planning and execution to support the hotel's short- and long-term success.
Key responsibilities include providing direct leadership to department managers in charge of Front Office, Housekeeping, and Fitness/Recreation, setting clear expectations, ensuring accountability, and fostering professional development. This role demands active participation in daily operational meetings to align priorities, communicate effectively across departments, and implement operational plans to optimize guest satisfaction and operational efficiency.
Moreover, the Director of Rooms Operations acts as the primary escalation point for complex guest concerns related to rooms and service delivery, overseeing timely resolution and continuous improvement based on guest feedback and service recovery data. Managing labor planning, scheduling, and inventory control is also crucial to maintaining a balance between service quality and cost efficiency.
The role also involves close collaboration with other hotel departments such as Engineering, Sales, Conference Planning, Revenue Management, and Food & Beverage to synchronize efforts related to room availability, guest expectations, and operational readiness. This position fosters a culture of accountability, teamwork, and guest-focused service by interviewing, hiring, coaching, and developing management and hourly associates.
Overall, the Director of Rooms Operations is a pivotal figure in shaping the guest experience and achieving operational excellence in one of Aramark's premier hospitality locations. Candidates embarking on this career path will find a challenging yet rewarding environment that encourages innovation, leadership, and continuous professional growth within a company renowned for its global impact and commitment to service excellence.
The company’s commitment to creating a great place to work is reflected in its focus on developing talents, nurturing passions, and empowering the professional growth of every individual it employs. Whether you are looking for a new challenge, a sense of belonging, or simply a rewarding work environment, Aramark provides opportunities to help employees reach their full potential. With a mission grounded in strong values of service and unity, Aramark is continuously evolving to meet the needs of a dynamic global market while maintaining a compassionate and people-centered approach.
The Director of Rooms Operations at Aramark is a senior leadership role based in a distinguished hotel with 940 finely appointed guest rooms and suites. This prestigious property offers an amenity-rich retreat enhanced by modern touches designed to make every stay exceptional. The hotel features a world-class conference center with over 75,000 square feet of flexible meeting and event space, attracting both business and leisure travelers. Its prime location near the University of Oklahoma and a short drive to Downtown Oklahoma City allows guests to explore famous museums, vibrant cultural sights, and the best attractions of the Sooner State.
This leadership role is responsible for the overall management and coordination of all room-related operations, including Front Office, Housekeeping, Fitness/Recreation, and associated guest services functions. The Director ensures a consistent, high-quality guest experience while balancing business objectives, financial goals, and compliance with safety and legal standards. The role requires hands-on operational oversight as well as strategic planning and execution to support the hotel's short- and long-term success.
Key responsibilities include providing direct leadership to department managers in charge of Front Office, Housekeeping, and Fitness/Recreation, setting clear expectations, ensuring accountability, and fostering professional development. This role demands active participation in daily operational meetings to align priorities, communicate effectively across departments, and implement operational plans to optimize guest satisfaction and operational efficiency.
Moreover, the Director of Rooms Operations acts as the primary escalation point for complex guest concerns related to rooms and service delivery, overseeing timely resolution and continuous improvement based on guest feedback and service recovery data. Managing labor planning, scheduling, and inventory control is also crucial to maintaining a balance between service quality and cost efficiency.
The role also involves close collaboration with other hotel departments such as Engineering, Sales, Conference Planning, Revenue Management, and Food & Beverage to synchronize efforts related to room availability, guest expectations, and operational readiness. This position fosters a culture of accountability, teamwork, and guest-focused service by interviewing, hiring, coaching, and developing management and hourly associates.
Overall, the Director of Rooms Operations is a pivotal figure in shaping the guest experience and achieving operational excellence in one of Aramark's premier hospitality locations. Candidates embarking on this career path will find a challenging yet rewarding environment that encourages innovation, leadership, and continuous professional growth within a company renowned for its global impact and commitment to service excellence.
Job Requirements
- Must pass federal background check
- 2-year degree in relevant field or 4-year bachelor's degree
- Minimum of 2-3 years' management experience in related hospitality or hotel operations
- Ability to lead and develop teams
- Strong communication and operational skills
- Availability to perform physical duties including lifting, bending, pushing, pulling, walking, and standing
- Willingness to wear uniforms and use personal protective equipment
- Ability to handle guest escalations professionally
- Excellent organizational and multitasking skills
Job Qualifications
- Must pass the USPS Federal Background check
- Education: 2-year degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major
- 3 years' experience in the revenue management, sales and marketing, or related professional area OR 4-year bachelor's degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major
- 2 year experience in the hotel Management, sales and marketing, or related professional area
Job Duties
- Provide direct leadership and oversight for the Front Office Manager, Senior Housekeeping Manager, and Fitness/Recreation Manager ensuring clear expectations, accountability, and professional development across all rooms-related departments
- Oversee daily room operations including guest arrival and departure processes, room readiness, cleanliness standards, inventory management, and amenity availability
- Ensure compliance with brand standards, company policies, safety regulations, and legal requirements across all Rooms Operations disciplines
- Lead and participate in daily operational stand-up meetings ensuring alignment, communication, and execution of operational priorities
- Balance operational demands with project timelines, maintenance activities, and staffing models to support both short-term business needs and long-term property goals
- Serve as the primary escalation point for complex or high-impact guest concerns related to Rooms Operations
- ensure timely resolution, documentation, and implementation of corrective and preventive actions
- Track guest feedback trends and service recovery data to identify recurring issues and drive continuous improvement initiatives
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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