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Accommodations - Front Desk Agent

Job Overview

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Employment Type

Part-time
Seasonal
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Compensation

Hourly
Range $16.00 - $16.50
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Work Schedule

Weekend Shifts
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Benefits

Sick Time
Holiday pay

Job Description

Blue Water Development Corporation is a dynamic and fast-growing company specializing in hospitality and real estate development. Since its inception in 2002, Blue Water has been dedicated to delivering exceptional guest experiences through a wide range of services including RV resorts, campgrounds, hotels, and attractions. The company prides itself on offering diverse recreational opportunities, from cozy campsites nestled in nature to thrilling water parks and luxurious suite accommodations. This diverse portfolio allows Blue Water to attract a variety of guests and provide memorable vacations and getaways. The company emphasizes a strong culture of innovation and excellence in all its properties, ensuring that each guest experience is unique and extraordinary. Blue Water is committed to the principles of equality and compliance with all employment laws, fostering an inclusive environment where every team member has the opportunity to contribute and grow.

The role of Front Desk Agent at Blue Water is pivotal to maintaining the company’s reputation for superior guest service. As the initial point of contact for guests, the Front Desk Agent sets the tone for the entire stay by delivering warm and professional service. This position involves managing reservations, assisting with check-in and check-out procedures, handling financial transactions, and addressing guest inquiries or concerns promptly and effectively. The Front Desk Agent plays a key role in supporting the concierge department and ensuring that guests feel welcomed and valued throughout their visit. Candidates should be enthusiastic, detail-oriented, and able to thrive in a fast-paced hospitality environment that requires flexibility, including working weekends, holidays, and evening shifts.

This seasonal position offers eligibility for sick time and holiday pay, though it does not include health benefits. The ideal candidate will be adept at managing multiple tasks with poise and professionalism and will embody the friendly and upbeat spirit that defines the Blue Water brand. This role not only demands strong communication skills and technological proficiency but also requires a genuine passion for guest satisfaction and the ability to work collaboratively within a team. Opportunities for professional growth and hands-on experience within the hospitality sector make this an excellent position for individuals aspiring to build a career in guest services. By joining Blue Water, team members become part of a company that values dedication, excitement, and above all, creating lasting memories for its guests. The company fosters an 'All-Hands-On-Deck' mindset, encouraging employees to take on varied responsibilities and contribute to the overall success of the properties with enthusiasm and dedication.

Job Requirements

  • Must be enthusiastic, upbeat, and energetic
  • Strong attention to detail
  • Ability to work a diverse schedule including weekends, holidays, and evening hours
  • High school diploma or pursuit of a high school diploma, GED equivalent
  • 1-3 years of front desk, reservations, or customer service-oriented role experience
  • Must work well under pressure and in high-stress situations
  • Must be able to effectively use computers and technologies including answering the phones, using computers, copiers, fax machines, as well as credit card or cash machines

Job Qualifications

  • High school diploma or pursuit of a high school diploma, GED equivalent
  • 1-3 years of the front desk, reservations, or customer service-oriented role
  • Excellent communication skills
  • Must be able to effectively use computers and technologies including answering the phones, using computers, copiers, fax machines, as well as credit card or cash machines
  • Must work well under pressure and in high-stress situations

Job Duties

  • Efficiently and professionally operate all front desk and guest service station features including taking reservations, checking guests in and out of their stay, handling site charges or rental fees with guests, and appropriately addressing issues or concerns
  • Use the Blue Water Way to deliver impactful guest interactions from phone handling to face-to-face interactions
  • Support the concierge department by providing helpful guest relations including directing guests, answering questions, and assisting with planning to support their stay at the property
  • Follow the daily procedure for opening and closing the guest service center including ensuring a clean, orderly environment
  • Follow proper cash handling procedures including collecting monies, room/site charging, logging the money into the computer program, obtaining and distributing a receipt with the guest's signature, writing information on the daily room charge ledger, handing the ledger to the Front Desk, and dropping cash at the close of shift
  • Ensure the property is clean and orderly, and guests are always ready
  • Perform other duties as assigned
  • Provide regular and reliable attendance

Job Criteria

Experience

Mid Level (3-7 years)


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