Access Services Rep 1- PRN

Waco, TX, USA|

Job Overview

Benefits

immediate eligibility for health and welfare benefits

401(k) savings plan with dollar-for-dollar match up to 5%

Tuition Reimbursement

PTO accrual beginning Day 1

Job Description

Baylor Scott & White Health is the largest not-for-profit healthcare system in Texas, dedicated to promoting the well-being of individuals, families, and communities. With a strong commitment to compassionate, quality care, Baylor Scott & White empowers patients and staff alike to live well. The organization is founded on core values that emphasize faithfulness, continual improvement, teamwork, and making a meaningful impact. These values drive their service model and culture, providing an exceptional healthcare experience for every patient. The healthcare system spans multiple locations and offers a comprehensive range of medical services to meet the diverse needs of the Texas population.

The Access Services Representative 1 role at Baylor Scott & White Health is a vital administrative position that supports the patient registration and financial verification process. This role ensures that patient demographic and insurance information is collected accurately, facilitating smooth registration and billing operations. The Access Services Representative engages directly with patients and multiple internal departments, improving patient flow and enhancing the revenue cycle management process. By gathering financial data, verifying insurance benefits, and collecting patient financial responsibilities, the role contributes to both operational efficiency and an outstanding patient experience. In addition, the representative may assist with cashiering duties and provide essential patient escorts, demonstrating customer service and empathy in every interaction.

This position is ideal for individuals who are committed to upholding high standards of professionalism and patient care in a dynamic healthcare environment. It requires excellent communication skills, attention to detail, and the ability to handle sensitive situations with compassion and discretion. Employees in this position will benefit from immediate eligibility for health and welfare benefits, a 401(k) savings plan with employer match, tuition reimbursement, and paid time off from the first day. Baylor Scott & White Health fosters a supportive work culture and priorities employee well-being and professional growth, making this an excellent opportunity for career development in healthcare administration.

Job Requirements

H.s. diploma/ged equivalent
Less than 1 year of experience
Good listening and communication skills
Professional telephone etiquette
Ability to maintain a professional demeanor in stressful and emotional environments
Ability to manage multiple, changing priorities effectively and in an organized manner
Basic computer skills and Microsoft Office

Job Qualifications

Education - h.s. diploma/ged equivalent
Experience - less than 1 year of experience
Good listening and communication skills
Professional telephone etiquette
Ability to maintain a professional demeanor in stressful and emotional environments
Exceptional customer service skills
Ability to manage multiple, changing priorities effectively and in an organized manner
Excellent data entry, numeric, typing and computer navigational skills
Basic computer skills and Microsoft Office

Job Duties

Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification and billing
Registers patients at multiple locations and works in different department areas
Knows the patient flow processes in each area
Identifies process improvement opportunities that promote team concepts with co-workers
Improves revenue cycle functions and the patient experience
Interacts regularly with other areas and departments to provide information on patient delays and schedule changes
Verifies patient eligibility for insurance coverage and benefit levels for services
Calculates and collects patient dues according to financial policies
Establishes patient liability and advises on deposit requirements
Negotiates payment arrangements with the patient as needed
May be responsible for cashiering duties following established policies and procedures
Assists patients to nursing units by providing directions, personal escort and medical mobility assistance (e.g., wheelchairs) when applicable
Adhere to compliance with order validations, cash policy, government payor, and patient safety requirements for proper patient identification
Appropriately escalates potential service issues to management when necessary