Access Navigator - Psychiatry Clinic - Full Time - Jeff Hwy

New Orleans, LA, USA|Onsite

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Professional Development

Disability insurance

Job Description

Ochsner Health is a prominent healthcare organization that has been serving communities since 1942. Renowned for its commitment to excellence in patient care, education, research, and innovation, Ochsner Health has evolved into a leading healthcare provider known for its dedication to improving the health and well-being of its patients. With a rich history spanning over seven decades, Ochsner is deeply rooted in values that emphasize serving, healing, leading, educating, and innovating. This outstanding commitment has not only earned the organization numerous awards but also established it as a trusted healthcare destination in the regions it serves.

As a large health... Show More

Job Requirements

High school diploma or equivalent
Two years experience in appointment scheduling, customer service, or related field
Computer skills and dexterity required for data entry and information retrieval
Proficient with Windows-style applications, various software packages specific to role and keyboard
Effective verbal and written communication skills
Strong interpersonal skills
Good time management skills
Ability to work collaboratively with various departments
Ability to exercise sound judgment in handling difficult or escalated situations

Job Qualifications

High school diploma or equivalent
Two years experience in appointment scheduling, customer service, or related field
Proficient with Windows-style applications and software packages specific to the role
Effective verbal and written communication skills
Strong interpersonal skills
Good time management skills
Ability to work collaboratively with various departments
Ability to exercise sound judgment in handling difficult or escalated situations

Job Duties

Performs direct outreach to targeted patients and schedules appointments as requested, while partnering with internal departments and leaders to manage access
Manages and coordinates referrals via online work queues
Provides excellent customer service and access navigation support to both patients and providers via web tools
Develops and maintains organized record keeping systems as needed to facilitate the flow and retrieval of information
Works collaboratively with clinical departments to meet the needs of patients
Other related duties as required

Job Location

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