AC Hotel Santa Rosa - Front Desk Agent

AC Hotel Santa Rosa Downtown is a stylish and sophisticated hotel located in the vibrant historic Railroad Square of Santa Rosa, California. The property is known for its modern design, European-inspired amenities, and upscale atmosphere tailored to meet the needs of discerning travelers seeking both comfort and cultural experiences. With 142 guest rooms, AC Hotel Santa Rosa Downtown provides a blend of Spanish roots and contemporary European style that reflects the authentic urban vibe of Santa Rosa and its surrounding neighborhoods. The hotel is conveniently situated only 11 minutes from the Sonoma County Airport, making it easily accessible to visitors exploring the renowned Sonoma wine country and the scenic Northern California region. Guests at the AC Hotel begin their days with a European influenced breakfast served in the AC Kitchen and can unwind in the evening at the AC Lounge, which features delicious tapas-style shareable dishes and carefully selected local wines. Additional amenities include a state-of-the-art fitness center, two LEED Certified meeting rooms, and an inviting outdoor patio space complete with a fireplace, large TVs, and comfortable lounge furniture. The hotel prides itself on offering the perfect combination of precision and warmth to enhance each guest's experience.

The Front Desk Agent position at AC Hotel Santa Rosa Downtown is a pivotal role responsible for delivering exceptional guest service and managing all front desk operations with grace and efficiency. As the face of the hotel, the Front Desk Agent welcomes guests with friendly professionalism, ensuring that check-ins, check-outs, and reservations are executed smoothly and accurately. This position requires a dynamic individual adept at multitasking and maintaining clear, confident communication with guests and team members alike. The ideal candidate possesses strong problem-solving skills, enabling them to handle unexpected situations effectively while maintaining a positive guest experience. Key responsibilities include managing guest inquiries, coordinating with various hotel departments, processing financial transactions, and supporting overall hotel operations behind the scenes. The Front Desk Agent role requires an energetic, service-oriented professional who thrives in a fast-paced environment and excels in creating memorable first impressions that set the tone for an unforgettable stay. Employment for this role offers a competitive benefits package after an introductory period, which includes medical, dental, and vision coverage, disability income options, life insurance, paid time off, an employee assistance program, and a 401k retirement plan. Additionally, the hotel is now offering daily pay, providing financial flexibility for team members. This is an excellent opportunity for those passionate about hospitality and dedicated to ensuring every guest departs with a positive lasting memory at AC Hotel Santa Rosa Downtown.