AC Hotel Santa Clara - Operations Supervisor

Evolution Hospitality, the lifestyle vertical of Aimbridge Hospitality, is renowned for its curated collection of independent, luxury, boutique, lifestyle, and soft brand hotels, in addition to its diverse portfolio of restaurants, bars, and lounges across North America. This company places a strong emphasis on balancing culture and results, fostering an environment where honesty, humility, intellectual ability, and a commitment to personal and professional growth are highly valued. Evolution Hospitality prides itself on creating distinct lifestyle experiences and driving exceptional performance, making it a standout leader in the hospitality industry.

One of the distinguished properties managed by Evolution Hospitality is the AC San Jose-Santa Clara hotel, located just five miles from San Jose International Airport and within close proximity to Silicon Valley's innovative business hub. This LEED Silver Certified hotel offers 188 elegantly designed guest rooms and suites spread across seven floors. The property boasts two meeting rooms, media salons, and extensive outdoor gathering spaces totaling 5,000 square feet. Guests can enjoy numerous amenities including onsite parking, a stylish patio area with a swimming pool, an outdoor fireplace, and comfortable lounge seating. This sophisticated oasis combines Spanish roots with a European soul, blended with the local vibe of the Santa Clara Valley, catering to both business and leisure travelers.

Within this vibrant environment, the role of Operations Supervisor is crucial for ensuring smooth hotel operations and exceptional guest experiences. Reporting to the General Manager or assigned hotel leadership, the Operations Supervisor is responsible for overseeing and assisting various back-of-house departments including Housekeeping, Food & Beverage, Front Office, and Banquets. The role involves supervising operational assignments, assisting with scheduling, training new and current staff, and maintaining high standards of service and efficiency. The Operations Supervisor plays a key role in guest satisfaction by monitoring VIP and special guest requests, managing employee conduct, and ensuring adherence to management policies and hotel standards.

This position requires someone who can effectively handle stressful situations, including guest disputes, with composure and sound judgment. The Operations Supervisor must demonstrate initiative, problem-solving skills, and the ability to evaluate information quickly and accurately. Their responsibilities also extend to cash handling, inventory management, emergency response, and collaboration with multiple hotel departments to maintain productivity and meet business goals. The role demands excellent communication skills and the ability to work harmoniously with team members while fostering a positive workplace environment.

Employment in this role is typically full-time, and the company offers a competitive benefits package after an initial waiting period. This package includes medical, dental, vision coverage, disability income plans, life insurance, paid time off, an employee assistance program, and a 401k retirement plan. Daily pay options are also available, illustrating the company's commitment to employee welfare. This position represents an excellent opportunity for hospitality professionals looking to advance their careers within a supportive, dynamic, and growth-oriented company that values both cultural richness and operational excellence.