AC Hotel Dallas Frisco - Front Desk Agent

AC and Residence Inn Dallas Frisco is a distinctive hotel complex featuring two notable brands united under one roof, offering a total of 300 stylishly modern guest rooms. This property caters to a diverse clientele, including local business professionals, sports teams, and guests attending prominent sporting events nearby. Situated conveniently within walking distance to entertainment venues such as The Star and an array of popular dining establishments, the hotel provides an energetic atmosphere complemented by unique amenities like a licensed Starbucks store, an AC Lounge featuring craft cocktails, and versatile meeting spaces designed to facilitate social and professional gatherings. This environment thrives on a culture dedicated to creating warm memories and energizing connections between guests and team members, all within a fast-paced, teamwork-driven setting that rewards cross-training and professional development across two distinct hotel brands. This thriving establishment offers a unique opportunity to work alongside passionate individuals devoted to excellent service and guest satisfaction.

As a Front Desk Agent at AC and Residence Inn Dallas Frisco, you occupy a vital role as the primary point of contact for guests, embodying the hotel's spirit and commitment to outstanding hospitality. This full-time position demands a person skilled in making every guest's experience memorable through warm welcomes, seamless check-ins, and friendly farewells. The ideal candidate excels at managing multiple tasks, from handling reservations and guest requests to resolving challenges promptly and effectively. Besides offering top-tier customer service, you will leverage familiarity with hotel management software and Microsoft Office to maintain organized, efficient front desk operations. Your ability to communicate clearly with guests and coordinate with back-of-house teams contributes significantly to the hotel's smooth functioning. The role also offers eligibility for a competitive benefits package following an initial waiting period, including daily pay, comprehensive medical, dental, and vision coverage, short-term and long-term disability income, and other valuable perks. This position is ideal for hospitality professionals eager to grow their careers in a dynamic, guest-focused environment that bridges select service and full-service hotel experiences while fostering personal and professional growth.