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911 Police, Fire & EMS Dispatcher | Recruitment Bonuses Available!
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $25.25 - $32.92
Work Schedule
Rotating Shifts
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Training and development opportunities
Shift Differentials
overtime pay
Job Description
Brown County Public Safety Communications serves as a critical hub for emergency response in Brown County, managing a high volume of communications that directly impact the safety and wellbeing of the community. Operating a 24/7 dispatch center, this public agency specializes in handling both emergency and non-emergency calls, ensuring that responders receive accurate, timely information to perform their duties effectively. With just under 80,000 911 calls answered in 2024 alone, the department exemplifies the dedication required to maintain public safety in a bustling jurisdiction.
As an esteemed public safety organization, Brown County Public Safety Communications fosters a highly motivated, ... Show More
As an esteemed public safety organization, Brown County Public Safety Communications fosters a highly motivated, ... Show More
Job Requirements
- High school diploma or GED equivalent
- Successful completion of the Biddle Criti-Call Dispatch Test
- Completion of an accredited and approved 40-hour Telecommunications Operator course or equivalent training course within the first year of employment or within the past three years prior to hire
- Current Transactional Information Management Enforcement (T.I.M.E.) State certification or ability to secure and maintain within the first year of employment
- CPR certified or ability to secure and maintain certification within the first year
- Certified for Emergency Medical Dispatch or ability to secure and maintain certification within the first year
- Ability to pass CritiCall test
- Ability to maintain emotional stability in stressful situations
- Ability to record computer data rapidly and accurately
- Ability to understand and follow written and oral instructions
- Ability to work required hours including 12-hour shifts, nights, weekends, holidays, and mandatory overtime as needed
Job Qualifications
- High school diploma or GED equivalent
- Ability to think outside the box to find solutions quickly
- Ability to handle stressful situations calmly
- Significant experience with computers and computer keyboards
- Integrity, cooperation, and concern for the welfare of the public and responders
- Ability to orally communicate effectively and precisely
- Ability to operate a keyboard and telephone equipment
- Knowledge of, or ability to learn, area geography and an awareness of community events
- Ability to comprehend and carry out departmental rules, regulations and procedures
- Ability to maintain security and confidentiality
- Ability to establish and maintain effective working relationships with staff and the public
- Ability to familiarize oneself with incidents relating to critical public safety activities
Job Duties
- Answer and route telephone calls and messages of emergency and non-emergency nature to the proper public service agency
- Operate at least one radio dispatch position
- Utilize data input procedure on multiple keyboard terminals to assure data is properly transmitted to the computer
- Complete electronic incident forms
- Maintain documentation of all communications transmitted and received by radio into electronic databases
- Assure proper routing of incident information through geographic knowledge of the county
- Verify on visual screen with call incident information to assure data was correctly transmitted
- Maintain records and data in accordance with departmental rules
- Route, transmit and interpret teletype messages
- Testify at adjudication hearings as necessary
- Perform related functions as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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