8621 COLOR & CURL CONCIERGE

Mesa, AZ, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $15.25 - $19.75

Work Schedule

Standard Hours

Flexible

Benefits

product discount

free sample products

Education and certification courses

Medical insurance

Dental Insurance

Vision Insurance

401k

Vacation Time

Sick Time

Holiday time

Job Description

Sally Beauty Holdings is a leading beauty retailer dedicated to offering a vast selection of professional beauty products and services. Established with a commitment to innovation and customer satisfaction, Sally Beauty prides itself on its inclusive and vibrant culture that celebrates diversity and self-expression. The company operates numerous retail stores across the United States, Canada, and other countries, serving beauty professionals and consumers alike. Their mission is to empower individuals in the beauty industry by providing access to high-quality products, educational resources, and expert support. Sally Beauty Holdings places a strong emphasis on talent development, technical expertise, and business growth, making it a preferred employer for professionals passionate about the beauty sector.

The Color & Curl Concierge / Colour & Curl Specialist role at Sally Beauty is a vital position focused on driving the color and curl business through expert knowledge and exceptional customer service. This role involves acting as a steward of the brand's dominance in hair color and curl care by combining technical skills, sales acumen, and product education. It requires daily engagement with customers, professional beauty salons, barbers, spas, schools, and licensed cosmetologists to provide personalized color and curl consultations. The specialist is responsible for building lasting relationships, increasing market share, and enhancing brand awareness within the beauty industry.

This role is not only about sales but also about educating customers and partners on the latest products and trends through both in-store and virtual learning platforms. The position demands ongoing certification and guided learning to ensure the specialist remains an expert in the evolving market landscape. The Color & Curl Concierge/Colour & Curl Specialist must maintain high merchandising standards, stay agile with emerging trends, and collaborate effectively across departments to meet sales goals and customer satisfaction. The opportunity includes a generous product discount, professional development courses, and potential access to medical, dental, vision insurance, 401k, vacation, sick, and holiday benefits depending on hours worked. This position offers growth potential within an exciting, creative, and passionate work environment dedicated to beauty and self-expression.

Job Requirements

One year retail or other sales focused experience
Licensed cosmetologist highly preferred in US and Canada
Reliable transportation to effectively service designated store and market
Ability to travel to shows and/or sales meetings a minimum of 3 times a year
Strong business acumen and ability to read, interpret, and action on pertinent sales reporting
Working knowledge of retail sales, inventory control systems and visual merchandising is strongly preferred
Strong knowledge of POS applications
Comprehensive knowledge of computers, ipads, mobile devices and social media platforms
Is committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs
May be required to work in other stores and in field at times
Strong time management and organization skills and the ability to manage multiple projects at once
Ability to present a professional image and interact positively with the public
Strong written and verbal communication skills, at all levels within and outside the organization
Must pass Color Certification Test within 60 days of hire to remain in position

Job Qualifications

One year retail or other sales focused experience
Licensed cosmetologist highly preferred in US and Canada
Strong business acumen and ability to read, interpret, and action on pertinent sales reporting
Working knowledge of retail sales, inventory control systems and visual merchandising is strongly preferred
Strong knowledge of POS applications
Comprehensive knowledge of computers, ipads, mobile devices and social media platforms
Strong time management and organization skills and the ability to manage multiple projects at once
Ability to present a professional image and interact positively with the public
Strong written and verbal communication skills, at all levels within and outside the organization
Must pass Color Certification Test within 60 days of hire to remain in position

Job Duties

Determine customer color and care related needs and offer professional advice and recommendations to ensure the customer has the knowledge and products needed to meet their client needs
Communicate upward and cross functionally regarding calls, visits, orders, status of sales progress, follow-up plans and any assistance needed with customers, associates, and vendors
Responsible for ensuring customer concerns and questions are resolved in a timely, appropriate, and effective manner
Maintain a high standard of color and curl merchandising, placement, store signage, and proper display techniques to ensure the brand guidelines of an inviting atmosphere for customers
Stay informed regarding emerging trends, remain agile in response to market changes, and build industry knowledge to share with business partners, while adapting your own personal sales techniques in response to the competitive market
Ensures all store opening and closing procedures are performed correctly with occasional responsibility to make bank deposits and complete cash handling or other monetary transactions
Demonstrate our CosmoProf/BSG Culture Values and adhere to our company code of ethics and behavior