Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Gym membership
Job Description
Graton Resort & Casino is a premier entertainment and hospitality destination located in the heart of Northern California. Known for its vibrant atmosphere, luxurious amenities, and dedicated customer service, the Resort & Casino attracts visitors from across the region seeking an exceptional gaming and leisure experience. As a prominent fixture in the hospitality and gaming industry, Graton Resort & Casino offers a comprehensive range of facilities including gaming floors, gourmet restaurants, bars, and exclusive VIP lounges designed to provide guests with a memorable and upscale experience. The resort places a strong emphasis on quality, safety, and guest satisfaction, driven by a team-oriented culture and a commitment to excellence.
The VIP Attendant role at Graton Resort & Casino is integral to maintaining an elevated level of guest service in the VIP Lounge and bar areas. This position entails serving drinks and food to guests with strict adherence to health and company policies, ensuring every visitor receives personalized attention and outstanding service. The VIP Attendant not only handles beverage service but also manages inventory, oversees cleanliness, and supports casino table gaming in the VIP section. Responsibilities include processing transactions accurately, demonstrating knowledge of cocktails, wine presentations, and prices, as well as performing side work such as glass retrieval and station maintenance. The role demands strong teamwork, effective communication, and an ability to anticipate and fulfill guest needs promptly. VIP Attendants must be proficient in using point of sale systems for cash and credit transactions and comply with internal controls regarding financial handling. Additionally, attendants are expected to be familiar with property amenities and collaborate with other departments like casino hosts, table games, slots, and beverage management to enhance the VIP experience.
Overall, the job requires a polished appearance, a thorough understanding of safety standards including health department regulations, and the capability to handle cleaning supplies properly. The role also entails specific knowledge and skills such as properly lighting cigars, presenting a variety of drinks including cocktails and wines, and maintaining detailed inventory and requisition records. Working in this role means being part of a dynamic and customer-focused team, dedicated to redefining hospitality at Graton Resort & Casino.
The VIP Attendant role at Graton Resort & Casino is integral to maintaining an elevated level of guest service in the VIP Lounge and bar areas. This position entails serving drinks and food to guests with strict adherence to health and company policies, ensuring every visitor receives personalized attention and outstanding service. The VIP Attendant not only handles beverage service but also manages inventory, oversees cleanliness, and supports casino table gaming in the VIP section. Responsibilities include processing transactions accurately, demonstrating knowledge of cocktails, wine presentations, and prices, as well as performing side work such as glass retrieval and station maintenance. The role demands strong teamwork, effective communication, and an ability to anticipate and fulfill guest needs promptly. VIP Attendants must be proficient in using point of sale systems for cash and credit transactions and comply with internal controls regarding financial handling. Additionally, attendants are expected to be familiar with property amenities and collaborate with other departments like casino hosts, table games, slots, and beverage management to enhance the VIP experience.
Overall, the job requires a polished appearance, a thorough understanding of safety standards including health department regulations, and the capability to handle cleaning supplies properly. The role also entails specific knowledge and skills such as properly lighting cigars, presenting a variety of drinks including cocktails and wines, and maintaining detailed inventory and requisition records. Working in this role means being part of a dynamic and customer-focused team, dedicated to redefining hospitality at Graton Resort & Casino.
Job Requirements
- High school diploma or equivalent
- Experience in hospitality or customer service preferred
- Ability to serve alcoholic beverages responsibly
- Knowledge of cocktails, wines, and brand names
- Ability to operate POS system accurately
- Good communication and interpersonal skills
- Ability to maintain cleanliness and use cleaning supplies safely
Job Qualifications
- High school diploma or equivalent
- Previous experience in hospitality or casino service environment preferred
- Knowledge of cocktails, wines, and beverage service
- Familiarity with point of sale systems and cash handling procedures
- Strong customer service and communication skills
- Ability to work as part of a team and multitask in a fast-paced environment
- Knowledge of health and safety regulations and standards
Job Duties
- Serve drinks and food to VIP guests in compliance with company and health department standards
- Process transactions and handle company funds through POS system accurately
- Perform assigned side work including glass retrieval and station maintenance
- Inventory all bar items and manage liquor requisitions ensuring accuracy
- Maintain cleanliness and stocking of the VIP lounge, bar, and service stations
- Serve table games in the VIP area and collaborate with casino hosts and management
- Present, cut, and properly light cigars and demonstrate knowledge of wine list
- Use cleaning supplies appropriately and maintain uniform and grooming standards
- Communicate property amenities and guest resources effectively
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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