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70126-Backroom Coordinator

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Range $15.00 - $15.50
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

associate discount
Employee assistance program
Smoking Cessation Program
Bereavement leave
401(k) Associate contributions
child care discounts
cell phone discounts
Pet insurance
legal insurance
Credit union membership
Referral bonuses
401(k) match
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
health care flexible spending account
Life insurance
short term disability
long term disability
Paid parental leave
Paid holidays
Paid vacation
Paid sick leave
Auto insurance discounts
Home insurance discounts
scholarship program
Adoption assistance

Job Description

TJX Companies is a renowned global leader in the off-price retail industry, known for its dynamic and inclusive work environment. As a Fortune 100 company, TJX operates multiple well-known retail brands, including TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, with a presence in four global Home Offices, Distribution Centers, and numerous retail stores. Committed to diversity, collaboration, and continuous employee development, TJX offers meaningful opportunities for growth, achievement, and career advancement. The company prides itself on fostering a supportive culture where employees can thrive while contributing to the overall success of the organization. The inclusive atmosphere encourages new ideas, innovation, and teamwork to deliver exceptional customer experiences and achieve business goals.

The Sierra Store 0197 located in Lexington, KY, is currently seeking motivated individuals to join their team as a Key Carrier. The Key Carrier role is an advanced extension of the Coordinator position, requiring flexibility and leadership to ensure smooth store operations. This role involves a blend of responsibilities where candidates alternate between acting as a Coordinator and stepping up as a Key Carrier to lead various store functions. This position is pivotal in delivering a superior customer experience and sustaining the store's operational excellence. Key Carriers must demonstrate exceptional customer service skills, adaptability to changing priorities, and the ability to manage tasks with precision and confidence.

The Key Carrier serves as a role model within the store, upholding integrity, confidentiality, and company policies. They act as Manager on Duty when necessary, ensuring that opening and closing procedures are thorough and compliant with company standards. Key Carriers oversee team performance, delegate tasks effectively, and provide coaching and feedback to associates to promote a culture of continuous improvement. They are responsible for managing associate coverage, enforcing operational procedures, and handling immediate customer service issues with discretion to maintain customer satisfaction.

In addition to operational duties, Key Carriers support shrink reduction initiatives, promote credit and loyalty programs, and actively contribute to maintaining a safe work environment. This role demands superior organizational, communication, and problem-solving skills, coupled with the ability to multi-task and respond gracefully to unexpected situations. The position requires candidates to have open availability including nights and weekends to align with store needs.

Working at TJX Companies offers competitive compensation, with the starting pay range for this position between $15.00 and $15.50 per hour, varying based on individual skills, qualifications, and experience. TJX is dedicated to providing comprehensive benefits which support employee well-being and career growth. The company values equal opportunity and welcomes applicants from diverse backgrounds, offering reasonable accommodations to qualified individuals with disabilities. The inclusive hiring approach ensures that all candidates are evaluated fairly regardless of race, gender, age, or other protected characteristics. Join the TJX family to contribute to a thriving retail team and build a rewarding career path in a supportive and dynamic environment.

Job Requirements

  • 1 year retail experience
  • 6 months leadership experience
  • able to work a flexible schedule including nights and weekends
  • superior communication skills
  • knowledge of company software and procedures
  • ability to coach and delegate tasks
  • proven problem solving skills
  • ability to handle multiple tasks simultaneously
  • team player attitude
  • attention to detail

Job Qualifications

  • able to work a flexible schedule including nights and weekends
  • team player working effectively with peers and supervisors
  • able to respond appropriately to changes in direction or unexpected situations
  • knowledge of company standard software, systems, and procedures
  • knowledge of merchandise flow in stores
  • proven problem solving skills
  • able to effectively coach, delegate, and follow up on multiple tasks
  • able to act quickly under challenging circumstances
  • capable of multi-tasking
  • superior communication and organizational skills with attention to detail
  • 1 year retail experience
  • 6 months leadership experience

Job Duties

  • create a positive customer experience
  • promote a culture of honesty and integrity and maintain confidentiality
  • act as manager on duty following company policies and procedures
  • ensure store team performs according to store plan and prioritize tasks as needed
  • address immediate customer service issues and coach associates
  • exercise discretion with customer service policies to satisfy customers
  • maintain accurate associate coverage for positive customer experience

Job Criteria

Experience

Mid Level (3-7 years)


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