2nd shift Hotel Host (Guest Service Agent)

Hyatt Hotels Corporation is a globally recognized leader in the hospitality industry, known for delivering high-quality guest services through its dedicated and attentive associates. With a commitment to creating meaningful experiences and fostering a culture that values diversity and inclusion, Hyatt has established itself as a preferred choice for travelers worldwide. The company takes pride in its associates, providing them with the necessary tools from day one to make a significant impact. As a testament to its inclusive work environment, Hyatt is recognized as one of America’s best companies for minorities, reflecting its ongoing dedication to diversity initiatives and equitable employment practices. Associates at Hyatt benefit from competitive compensation, comprehensive benefits, and opportunities for career advancement in a supportive and performance-driven environment.

This particular role is for a Hotel Host at Hyatt Place, a unique concept within the Hyatt portfolio that offers a relaxed style with exceptional service standards. The Hotel Host is integral to the hotel’s mission of providing a welcoming and comfortable atmosphere that feels like a “larger than home” experience for guests. Responsible for managing various guest areas, including the Hotel Host Stand, Bakery Café, Guest Kitchen, e-room, and TV den, the Hotel Host ensures all guests receive attentive and personalized service. This position includes facilitating guest check-in and check-out processes and supporting the servicing of meeting rooms, creating a seamless and enjoyable stay.

The ideal candidate for this role brings prior customer service experience, ideally from a hotel or related field, and exhibits strong communication skills in English. Flexibility with scheduling, including availability for morning and evening shifts, weekends, and holidays, is essential to meet the demands of this fast-paced role. The ability to multi-task, learn quickly, and interact positively with guests is crucial to success. Additionally, candidates should be comfortable performing moderate physical tasks such as lifting or pushing items weighing at least 20 pounds. A high school diploma or equivalent is required along with basic computer proficiency, enabling the Hotel Host to efficiently handle various administrative tasks.

Hyatt Place represents a new standard in hotel experiences, combining modern design with innovative cuisine and exceptional guest service that goes beyond mere accommodations. Joining the Hyatt Place team means becoming the key to bringing this visionary approach to life, ensuring each guest enjoys a distinctive and memorable stay. The hotel’s location in downtown Indianapolis offers a vibrant urban setting close to major attractions and the Convention Center, providing guests with numerous opportunities to explore and enjoy the city.

Hyatt supports its associates with a competitive salary and a robust benefits package, including medical, dental, and life insurance, short-term and long-term disability coverage, 401(k) retirement plans, and travel benefits. This comprehensive offering underscores Hyatt’s commitment to the well-being and professional growth of its team members. Applicants interested in this rewarding opportunity are encouraged to apply in person, reflecting the company’s preference for personalized candidate engagement. Those joining the Hyatt Place team will contribute to a culture of excellence and care, where great service is recognized and rewarded, and every day brings the chance to create lasting positive impressions for guests.