2nd Shift Concierge Host Full-Time - Dallas Marriott Suites
Job Overview
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
Job Description
Our establishment is a distinguished hotel known for its exceptional guest services and premium amenities. Located in a vibrant area, we pride ourselves on delivering memorable experiences and personalized attention to every guest. As a cornerstone of our hospitality team, we emphasize professionalism, warmth, and a keen knowledge of local attractions and events. Our hotel provides an inviting and elegant environment where guests can relax, enjoy fine food and beverage service, and explore the unique local culture through our knowledgeable staff.
The Concierge role at our hotel is an integral position designed to curate exceptional experiences for our guests. The successful candidate will be responsible for creating incredible memories by offering insider knowledge on local events, attractions, and unique experiences tailored to individual guest preferences. This role requires a dynamic individual who can build and leverage local contacts to provide up-to-date information on things to do both within the hotel and in the surrounding area. The Concierge is expected to be well-versed in the latest Instagrammable spots, ensuring guests maximize their visit with memorable activities and visuals.
Aside from recommending attractions, the Concierge will maintain the Concierge lounge's appearance, making it an inviting space for guests. In addition, the role involves providing food and beverage services, ensuring drinks and dishes provided meet high standards of quality and presentation while complying with laws related to responsible alcohol serving. This position combines front-of-house hospitality skills with the ability to engage guests in ways that enhance their overall stay.
We seek an individual with a strong work ethic and self-motivation, previous experience as a Concierge or relevant knowledge of local events, and proven customer service skills characterized by creativity and resourcefulness. Excellent verbal and written communication skills are essential for effectively interacting with guests and team members. The role may require flexible scheduling, including nights, weekends, and holidays, reflecting the 24/7 nature of hospitality services.
Physically, this position entails working in a standard office environment with prolonged periods of sitting and computer use, occasional standing and walking, and the ability to handle light lifting. The Concierge should have adept fine motor skills and excellent communication capabilities to participate in conversations and meetings comfortably. Reasonable accommodations will be made to ensure inclusivity for individuals with disabilities. This role offers a unique opportunity to be part of a passionate team dedicated to providing outstanding service and creating lasting guest memories.
The Concierge role at our hotel is an integral position designed to curate exceptional experiences for our guests. The successful candidate will be responsible for creating incredible memories by offering insider knowledge on local events, attractions, and unique experiences tailored to individual guest preferences. This role requires a dynamic individual who can build and leverage local contacts to provide up-to-date information on things to do both within the hotel and in the surrounding area. The Concierge is expected to be well-versed in the latest Instagrammable spots, ensuring guests maximize their visit with memorable activities and visuals.
Aside from recommending attractions, the Concierge will maintain the Concierge lounge's appearance, making it an inviting space for guests. In addition, the role involves providing food and beverage services, ensuring drinks and dishes provided meet high standards of quality and presentation while complying with laws related to responsible alcohol serving. This position combines front-of-house hospitality skills with the ability to engage guests in ways that enhance their overall stay.
We seek an individual with a strong work ethic and self-motivation, previous experience as a Concierge or relevant knowledge of local events, and proven customer service skills characterized by creativity and resourcefulness. Excellent verbal and written communication skills are essential for effectively interacting with guests and team members. The role may require flexible scheduling, including nights, weekends, and holidays, reflecting the 24/7 nature of hospitality services.
Physically, this position entails working in a standard office environment with prolonged periods of sitting and computer use, occasional standing and walking, and the ability to handle light lifting. The Concierge should have adept fine motor skills and excellent communication capabilities to participate in conversations and meetings comfortably. Reasonable accommodations will be made to ensure inclusivity for individuals with disabilities. This role offers a unique opportunity to be part of a passionate team dedicated to providing outstanding service and creating lasting guest memories.
Job Requirements
- High work ethic and self-initiative
- Previous experience as a Concierge or prior experience with local events
- Proven customer service skills including ability to be resourceful and creative
- Strong business communication skills verbal and written
- Ability to work varying schedules including nights, weekends, and holidays
- Ability to work in a standard office environment
- Prolonged sitting and computer use 6-8 hours a day
- Occasional standing and walking throughout the workday
- Frequent use of hands and fingers for keyboarding, typing, utilizing a mouse or trackpad, writing, and operating office equipment
- Ability to communicate effectively verbally and in writing
- Occasionally required to stand, walk, bend, reach, or carry items
- Ability to lift and/or move 10-25 pounds as needed
- Visual ability to read from computer screen and printed materials including close visual focus for extended periods and color differentiation
- Ability to hear and participate in conversations and meetings using phone or headset
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
Job Qualifications
- High work ethic and self-initiative
- Previous experience as a Concierge or prior experience with local events
- Proven customer service skills, including ability to be resourceful and creative
- Strong business communication skills verbal and written
- Enjoy working as and being part of a team that provides great experiences for our guests
Job Duties
- Create incredible memories for guests
- Building local contacts and be in the know on local area, including events happening in immediate and long term, to provide information to guests
- Provide and recommend things to see and do in the hotel and local area, highly knowledgeable of all Instagrammable spots, stay up to date on services and attractions, able to influence and guide guests to amenities and services
- Ensure Concierge lounge is inviting and clean
- Provide food and beverage services to guests, ensuring food quality and presentation is appealing, mixing drinks for guests, complies with applicable laws and responsible alcohol service
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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