26-1025 Switchboard Receptionist/Relief - GA

CMHA-CEI is a well-regarded organization located in Lansing, Michigan, known for its commitment to providing essential community services with a focus on mental health. As a Michigan Certified Bronze Level Veteran Friendly Employer, CMHA-CEI encourages applications from active military service members, veterans, and their family members, showcasing its dedication to diversity and inclusion within the workplace. This confirmation of veteran-friendly status reflects the organization's respect and support for individuals who have served in the armed forces, ensuring they are given opportunities to contribute and thrive in a meaningful career environment.

The position being offered is a relief receptionist role within General Administration at CMHA-CEI. This part-time role offers a competitive hourly wage of $16.98 but does not include benefits. The hours range between 0 to 19 per week, with no guaranteed hours. The scheduled shift for this position covers a broad timeframe, from 8:00 a.m. to 8:00 p.m., providing coverage as a relief employee to fill in for regular staff members when needed. This flexible schedule is ideal for candidates seeking a role with intermittent hours and the opportunity to engage in a vital frontline capacity.

In this role, the receptionist will operate the central switchboard, managing the flow of incoming calls and directing them efficiently to the relevant office, program, or personnel. Acting as a primary point of contact, the receptionist also greets walk-in visitors and clients, offering routine information or guiding them to appropriate services or locations. The position requires professionalism, effective communication skills both verbally and in writing, and the ability to maintain composure and courtesy when dealing with difficult situations or multiple interruptions. Responsibilities also include adherence to CMHA-CEI’s mission, policies, and procedures to ensure a cohesive and supportive administrative environment.

Successful candidates will need a high school diploma or G.E.D., along with at least one year of clerical experience involving public contact such as customer service or telephone handling. A pleasant speaking voice and a courteous demeanor are essential for creating a positive initial impression for visitors and callers. Candidates must also complete pre-employment screenings including a Michigan State Police Clearance check and a five-panel drug screen as conditions for employment. CMHA-CEI maintains a drug-free workplace and a strong commitment to equal opportunity and diversity, welcoming applicants from all backgrounds who meet the qualifications.

This role is suitable for individuals who enjoy working in a dynamic administrative setting and serving as the friendly face and voice of the organization. It balances clerical duties with interpersonal interaction, requiring patience, tact, and adaptability. Candidates who thrive in this environment will find rewarding opportunities to contribute to the community through their vital administrative work at CMHA-CEI.