Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $31.25 - $41.35
Benefits
bonus program
Comprehensive health care benefits
401(k) plan with up to 5% company match
Employee stock purchase plan at 15% discount
accrued paid time off including sick leave where applicable
Life insurance
Group disability insurance
Travel Discounts
Adoption assistance
Paid parental leave
health savings account except for positions based out of or performed in Hawaii
flexible spending accounts
Tuition Assistance
Pre-tax commuter benefits
Other Life and Work Wellness Benefits
Job Description
JW Marriott San Antonio Hill Country Resort & Spa is a luxurious resort property that forms a distinguished part of Marriott International's luxury portfolio, known for its commitment to creating memorable guest experiences and providing a exceptional work environment for its associates. With over 100 stunning properties worldwide, JW Marriott is synonymous with luxury and comfort, offering guests world-class amenities and exceptional service. JW Marriott prioritizes the well-being and professional growth of its associates, fostering a supportive community where employees can thrive and deliver the brand’s promise of wonderful hospitality. The resort prides itself on its unique approach to hospitality,... Show More
Job Requirements
- High school diploma or GED
- Minimum 2 years relevant experience in sales, marketing, guest services, front desk, or similar professional area
- OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major with no work experience required
- Ability to work full time
- Strong interpersonal and communication skills
- Proficiency in managing sales and administrative processes
- Ability to understand budgets and financial statements
- Commitment to uphold company standards and procedures
- Capacity to handle customer service challenges effectively
- Flexibility to collaborate with various departments and clients
Job Qualifications
- High school diploma or GED
- 2 years experience in sales and marketing, guest services, front desk, or related professional area
- OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
- Ability to collaborate effectively with internal teams and external clients
- Strong customer service and communication skills
- Experience in coordinating events and managing sales processes
- Knowledge of budget and financial management
- Leadership capabilities
- Proficiency in preparing proposals, contracts, and managing administrative duties
- Problem-solving skills for handling guest complaints
- Commitment to continuous improvement in service delivery
Job Duties
- Coordinate sale and service of audio-visual presentations to convention groups, affiliates and exhibitors
- Collaborate with Sales, Convention Managers, and Event Managers to develop and coordinate convention events
- Execute activities based on Standard Operating Procedures to ensure high service levels
- Participate in annual event technology operational reviews and suggest improvements
- Generate proposals, write contracts, and maintain customer correspondence
- Manage administrative processes related to event technology sales
- Ensure accurate billing for event technology products and services
- Comprehend and assist with budgets, operating statements and payroll reports
- Participate in department budget development and profit and loss management
- Maximize revenue by soliciting event technology sales
- Strive to improve service performance and ensure customer satisfaction before, during, and after events
- Set positive examples for guest relations and communicate service commitments to property staff
- Interact with guests to obtain feedback and focus on continuous improvement
- Empower employees to provide excellent customer service
- Respond to and handle guest complaints
- Participate in development and implementation of corrective actions based on survey results
- Execute and support company Customer Service Standards and brand standards
- Serve customers by understanding their needs and recommending appropriate services
- Build and maintain relationships with guests, clients, suppliers, staging companies, and AV consulting companies
- Act as liaison between Event Technology and other property departments
Job Location
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