1898 Public House - Guest Server Assistant

Spokane Valley, WA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development opportunities

flexible scheduling

Job Description

Kalispel Tribe of Indians is a respected entity committed to providing exceptional hospitality services through their Northern Quest Resort and Casino, an established and vibrant full-service resort located in Washington State. With a strong focus on cultural heritage and community enrichment, the Kalispel Tribe upholds high standards of internal controls and policy compliance to ensure an optimal experience for guests and employees alike. Northern Quest Resort and Casino integrates luxury accommodations with a wide variety of dining options, entertainment venues, and gaming facilities to create a premier destination for both leisure and business travelers.

Northern Quest is currently seekin... Show More

Job Requirements

Must be 18 years or older
Washington State Mandatory Alcohol Server Training Certification
ability to obtain and maintain a Tribal Work Permit 2
valid health card
Hepatitis A vaccination
work nights, weekends, and holidays as required

Job Qualifications

Preferred high school diploma or general education degree (GED)
one to three months related experience and/or training helpful or equivalent combination of education and experience
familiarity with sit-down restaurant operation preferred
excellent customer relations and customer service skills
skill in identifying and resolving problems under pressure conditions

Job Duties

Ensures compliance with the Kalispel Tribe of Indians internal controls and Northern Quest policies and procedures
know daily and seasonal menu offerings and dish plating and appearance
seat guests in a timely and appropriate manner using server rotation in Dine Time system
communicate with other guest service associates
welcome guests and provide attentive and friendly Kalispel service
receive, appropriately greet, and transfer all incoming callers in a polite, expedient, and accurate manner
assist in food running to deliver great food in a timely manner when assigned or as needed
reset tables when assigned and as needed, detailing tables, chairs, and floor
complete all side work to ensure a clean, neat work area with adequate supply level
resolve any guest complaints, problems with food or service and escalate to shift supervisor
attend all training meetings
assist in other projects as directed
work any changes in hours deemed necessary for business levels
maintain a consistent, regular good attendance record
may serve as a panelist for Internal Review Hearings
smile and make guests feel special
perform other duties as assigned by management

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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