Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
flexible scheduling
Job Description
Kalispel Tribe of Indians is a respected entity committed to providing exceptional hospitality services through their Northern Quest Resort and Casino, an established and vibrant full-service resort located in Washington State. With a strong focus on cultural heritage and community enrichment, the Kalispel Tribe upholds high standards of internal controls and policy compliance to ensure an optimal experience for guests and employees alike. Northern Quest Resort and Casino integrates luxury accommodations with a wide variety of dining options, entertainment venues, and gaming facilities to create a premier destination for both leisure and business travelers.
Northern Quest is currently seeking dynamic and customer-focused Guest Services Associates (GSAs) to join their team. This role is pivotal in delivering the renowned Kalispel hospitality, combining friendly and attentive guest service with operational efficiency and teamwork. Employment is typically part-time or full-time with scheduling flexibility to accommodate business needs, including nights, weekends, and holidays. The position requires a commitment to maintaining cleanliness, order, and service excellence within the dining area while ensuring compliance with all tribal and organizational policies.
The Guest Services Associate is responsible for initial guest greetings, seating guests promptly while utilizing the server rotation system within the Dine Time platform, and fostering a warm and welcoming environment through smile and professionalism. The role also includes assisting with food running to guarantee timely delivery, resetting tables efficiently, performing side work to maintain a neat and adequately stocked workspace, and effectively resolving guest complaints or issues by escalating to management when necessary. This job offers opportunities for interaction with internal teams and training sessions designed to enhance skills and service standards.
Attention to detail in daily and seasonal menu knowledge, dish plating, and guest communication are essential elements of the job. The GSA also participates in internal processes such as panelist duties for Internal Review Hearings if required. Physical demands include the ability to lift or move items up to 25 pounds and perform various tasks involving standing, walking, and manual dexterity. The position requires certification under Washington State's Mandatory Alcohol Server Training, a valid health card, Hepatitis A vaccination, and the ability to obtain and maintain a Tribal Work Permit 2.
Northern Quest Resort and Casino prides itself on being an equal opportunity employer, encouraging diversity, and ensuring all applicants are fully informed of their rights under federal employment laws. This role is ideal for individuals passionate about the hospitality industry, eager to contribute to a team-oriented environment, and committed to the highest levels of guest satisfaction and operational excellence.
Northern Quest is currently seeking dynamic and customer-focused Guest Services Associates (GSAs) to join their team. This role is pivotal in delivering the renowned Kalispel hospitality, combining friendly and attentive guest service with operational efficiency and teamwork. Employment is typically part-time or full-time with scheduling flexibility to accommodate business needs, including nights, weekends, and holidays. The position requires a commitment to maintaining cleanliness, order, and service excellence within the dining area while ensuring compliance with all tribal and organizational policies.
The Guest Services Associate is responsible for initial guest greetings, seating guests promptly while utilizing the server rotation system within the Dine Time platform, and fostering a warm and welcoming environment through smile and professionalism. The role also includes assisting with food running to guarantee timely delivery, resetting tables efficiently, performing side work to maintain a neat and adequately stocked workspace, and effectively resolving guest complaints or issues by escalating to management when necessary. This job offers opportunities for interaction with internal teams and training sessions designed to enhance skills and service standards.
Attention to detail in daily and seasonal menu knowledge, dish plating, and guest communication are essential elements of the job. The GSA also participates in internal processes such as panelist duties for Internal Review Hearings if required. Physical demands include the ability to lift or move items up to 25 pounds and perform various tasks involving standing, walking, and manual dexterity. The position requires certification under Washington State's Mandatory Alcohol Server Training, a valid health card, Hepatitis A vaccination, and the ability to obtain and maintain a Tribal Work Permit 2.
Northern Quest Resort and Casino prides itself on being an equal opportunity employer, encouraging diversity, and ensuring all applicants are fully informed of their rights under federal employment laws. This role is ideal for individuals passionate about the hospitality industry, eager to contribute to a team-oriented environment, and committed to the highest levels of guest satisfaction and operational excellence.
Job Requirements
- Must be 18 years or older
- Washington State Mandatory Alcohol Server Training Certification
- ability to obtain and maintain a Tribal Work Permit 2
- valid health card
- Hepatitis A vaccination
- work nights, weekends, and holidays as required
Job Qualifications
- Preferred high school diploma or general education degree (GED)
- one to three months related experience and/or training helpful or equivalent combination of education and experience
- familiarity with sit-down restaurant operation preferred
- excellent customer relations and customer service skills
- skill in identifying and resolving problems under pressure conditions
Job Duties
- Ensures compliance with the Kalispel Tribe of Indians internal controls and Northern Quest policies and procedures
- know daily and seasonal menu offerings and dish plating and appearance
- seat guests in a timely and appropriate manner using server rotation in Dine Time system
- communicate with other guest service associates
- welcome guests and provide attentive and friendly Kalispel service
- receive, appropriately greet, and transfer all incoming callers in a polite, expedient, and accurate manner
- assist in food running to deliver great food in a timely manner when assigned or as needed
- reset tables when assigned and as needed, detailing tables, chairs, and floor
- complete all side work to ensure a clean, neat work area with adequate supply level
- resolve any guest complaints, problems with food or service and escalate to shift supervisor
- attend all training meetings
- assist in other projects as directed
- work any changes in hours deemed necessary for business levels
- maintain a consistent, regular good attendance record
- may serve as a panelist for Internal Review Hearings
- smile and make guests feel special
- perform other duties as assigned by management
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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