Job Overview
Compensation
Hourly
Range $10.00 - $16.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible scheduling
Job Description
The Kalispel Tribe of Indians operates Northern Quest Resort & Casino, a premier entertainment and hospitality destination located in Washington State. Known for its commitment to providing exceptional experiences through its gaming, dining, and entertainment offerings, Northern Quest Resort & Casino is deeply rooted in the rich cultural heritage and traditions of the Kalispel Tribe. The establishment is dedicated to maintaining a professional, friendly, and welcoming environment for both its guests and employees, with a strong emphasis on compliance and community values. As a significant employer in the region, the Kalispel Tribe is committed to supporting its workforce by fostering a culture of respect, inclusivity, and growth opportunities.
The role being offered is for a Guest Service Associate (GSA) within the food and beverage operations at Northern Quest Resort & Casino. This position is a frontline representative role that requires exceptional customer service skills and a strong knowledge of daily and seasonal menu offerings, as well as the visual presentation of dishes. The Guest Service Associate plays a pivotal role in ensuring the satisfaction of guests by timely seating guests using the server rotation system, providing attentive and friendly service, and effectively communicating with other team members. They are also responsible for handling guest inquiries and complaints calmly and efficiently, with the ability to escalate issues to supervisory staff when necessary.
The GSA will be involved in various operational duties such as assisting with food running to deliver timely food service, resetting and detailing tables and dining areas, and completing all side work to maintain a clean and well-stocked work environment. The role emphasizes flexibility, as employees must be prepared to work varied shifts including nights, weekends, and holidays, and adapt to changing business levels. Physical demands require the ability to lift objects up to 25 pounds, frequent walking and standing, as well as fine motor skills for precise tasks. The employer places importance on maintaining a good attendance record and being an active participant in training and team meetings.
This employment opportunity suits individuals who thrive in fast-paced hospitality settings and enjoy engaging with people to create memorable dining experiences. Ideal candidates will possess a high school diploma or GED and have some experience or familiarity with sit-down restaurant operations. Required qualifications also include a Washington State Mandatory Alcohol Server Training Certification and a valid health card, reflecting the employer's commitment to high food safety and service standards.
Working with the Kalispel Tribe at Northern Quest Resort & Casino offers more than just a job; it provides a chance to be part of a vibrant community and contribute to an acclaimed tribal enterprise. The Guest Service Associate role is vital to upholding the quality and reputation of the resort's food and beverage services, ensuring guests leave with positive impressions and desires to return. If you are dedicated, customer-focused, and eager to work in a supportive team environment, this position could be an excellent match for your skills and career goals.
The role being offered is for a Guest Service Associate (GSA) within the food and beverage operations at Northern Quest Resort & Casino. This position is a frontline representative role that requires exceptional customer service skills and a strong knowledge of daily and seasonal menu offerings, as well as the visual presentation of dishes. The Guest Service Associate plays a pivotal role in ensuring the satisfaction of guests by timely seating guests using the server rotation system, providing attentive and friendly service, and effectively communicating with other team members. They are also responsible for handling guest inquiries and complaints calmly and efficiently, with the ability to escalate issues to supervisory staff when necessary.
The GSA will be involved in various operational duties such as assisting with food running to deliver timely food service, resetting and detailing tables and dining areas, and completing all side work to maintain a clean and well-stocked work environment. The role emphasizes flexibility, as employees must be prepared to work varied shifts including nights, weekends, and holidays, and adapt to changing business levels. Physical demands require the ability to lift objects up to 25 pounds, frequent walking and standing, as well as fine motor skills for precise tasks. The employer places importance on maintaining a good attendance record and being an active participant in training and team meetings.
This employment opportunity suits individuals who thrive in fast-paced hospitality settings and enjoy engaging with people to create memorable dining experiences. Ideal candidates will possess a high school diploma or GED and have some experience or familiarity with sit-down restaurant operations. Required qualifications also include a Washington State Mandatory Alcohol Server Training Certification and a valid health card, reflecting the employer's commitment to high food safety and service standards.
Working with the Kalispel Tribe at Northern Quest Resort & Casino offers more than just a job; it provides a chance to be part of a vibrant community and contribute to an acclaimed tribal enterprise. The Guest Service Associate role is vital to upholding the quality and reputation of the resort's food and beverage services, ensuring guests leave with positive impressions and desires to return. If you are dedicated, customer-focused, and eager to work in a supportive team environment, this position could be an excellent match for your skills and career goals.
Job Requirements
- Must be 18 years or older
- Washington State Mandatory Alcohol Server Training Certification
- ability to obtain and maintain a Tribal Work Permit 2
- valid health card
- hepatitis A vaccination
- work nights, weekends and holidays as required
Job Qualifications
- High school diploma or general education degree (GED) preferred
- one to three months related experience or training helpful
- familiarity with sit-down restaurant operation preferred
- excellent customer relations and customer service skills
- skill in identifying and resolving problems under pressure conditions
Job Duties
- Ensures compliance with internal controls and policies
- know daily and seasonal menu offerings and dish plating and appearance
- seat guests in a timely and appropriate manner using server rotation
- communicates with other guest service associates
- welcomes guests and provides attentive and friendly service
- assist in food running when assigned or as needed
- reset tables and detail dining areas
- complete all side work to maintain cleanliness and supply levels
- resolve guest complaints and escalate to shift supervisor
- attend training meetings and assist in other projects as directed
- work flexible hours including nights, weekends and holidays
- maintain consistent good attendance
- participate as panelist for internal review hearings if required
- makes guests feel special
Job Location
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