1833 Club General Manager

Milwaukee, WI, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

performance bonuses

Employee Discounts

Training and Development

Job Description

The 1833 Club VIP Lounge is a dynamic and fast-paced hospitality environment located within a casino setting, dedicated to delivering exceptional guest experiences and top-tier service. As a well-established venue committed to excellence, the 1833 Club prides itself on creating an inviting and luxurious atmosphere where every guest feels like a valued VIP. This lounge operates under the broader mission and vision of the casino, emphasizing integrity, ethical standards, and professional dedication to ensure that both guests and team members thrive in a positive and respectful environment.

The role of VIP Lounge General Manager at the 1833 Club is critical to the success of the venue, requiring a leader who is passionate about guest service, possesses excellent organizational skills, and can inspire and manage a team effectively. This position involves overseeing all facets of lounge operations, including managing staff, controlling budgets, and ensuring a seamless guest experience. In this capacity, the General Manager is responsible for upholding service standards that meet or exceed customer expectations, maintaining a safe and sanitary environment, and fostering strong communication across departments within the casino. With a focus on operational efficiency and fiscal responsibility, the General Manager plays a key role in initiatives designed to boost sales, manage inventory, and keep expenses within budget.

Working in a high-energy atmosphere where attention to detail and flexibility are essential, the General Manager must be adept at handling multiple priorities and adapting to various shifts, including nights, weekends, and holidays. The role demands a thorough understanding of hospitality operations, financial acumen, and the ability to mentor and develop a diverse team. Furthermore, the incumbent must be knowledgeable about responsible alcohol service and food safety, ensuring compliance with all relevant policies and regulations. This leadership position offers a competitive salary based on experience and is ideal for individuals who are dedicated to quality service, team collaboration, and continuous improvement within a premium hospitality setting. If you are a motivated professional with a commitment to excellence and a keen eye for operational detail, the 1833 Club VIP Lounge General Manager role presents an exciting career opportunity in a vibrant and demanding industry.

Job Requirements

High school diploma or equivalency required
Bachelor’s degree in Hospitality, Business Management, or related field and three years of restaurant management experience required
If no degree, five years of restaurant operations or equivalent experience required
Three years of supervisory or management experience required
Must complete Responsible Alcohol and Food Safety Service certification within 90 days
Must have office skills and computer familiarity with Microsoft Word, Outlook, Excel, Internet, PowerPoint, and Access
Ability to use Point of Sale systems preferred
Must be able to handle multiple tasks and work without supervision
Must have ability to perform all positions within the venue
Must have good communication skills
Must be able to maintain organization, meet deadlines and have discretion
Must be able to read and interpret documents
Must be able to write reports and correspondence
Must perform basic math
Ability to solve problems and handle stress
Ability to interpret written, oral, diagram or schedule instructions
Must be able to work irregular hours including nights, weekends and holidays
Physical ability to perform job duties including lifting up to 25 pounds unassisted and up to 50 pounds with assistance
Must have required vision abilities including close, distance, color, peripheral, depth perception and focus adjustment

Job Qualifications

High school diploma or equivalency
Bachelor’s degree in Hospitality, Business Management, or related field preferred
Three years of restaurant management experience required
Five years of restaurant operations or equivalent experience if no degree
Three years of supervisory or management experience
Responsible Alcohol and Food Safety Service certification within 90 days
Proficiency in Microsoft Word, Outlook, Excel, PowerPoint, Internet, and Access
Experience with Point of Sale systems preferred
Ability to perform all positions within the venue
Effective communication skills with teams
Ability to maintain organization, meet deadlines, and handle confidential information
Ability to read and interpret operation instructions and manuals
Ability to write routine reports and correspondence
Ability to perform basic math calculations
Problem-solving skills and stress management
Ability to interpret various forms of instructions
Ability to work irregular hours including nights, weekends, and holidays

Job Duties

Operate VIP lounges efficiently and effectively within fiscal and operational guidelines
Oversee daily operations including supporting the venue's concept, maintaining menu and product knowledge, conducting shift meetings and training, opening and closing duties
Develop initiatives to increase sales, control costs, and manage inventories
Manage department expenses including labor, inventories, and revenue
Conduct hiring, training, performance appraisals, motivation, and discipline of team members
Analyze financial reports and adjust budgets accordingly
Ensure communication and professional relationships across departments
Schedule staff to meet business demands
Maintain a safe, sanitary, and organized work environment
Ensure highest standards of quality and prompt service
Maintain knowledge of venue service standards
Establish and comply with departmental internal controls, policies, procedures, and regulations
Perform other duties as assigned