12am - 8am - PartTIme Overnight Concierge

Discovery Management Group is an integral part of the Discovery Senior Living family of companies, established as one of the largest and most respected senior living operators in the United States. Renowned for its commitment to performance, innovation, and lifestyle customization, Discovery Management Group specializes in managing and enhancing senior living communities nationwide. Serving over 6,500 residents, the company excels in creating environments that promote well-being, independence, and community engagement for seniors.

This group is dedicated to operational excellence and continuously pursues innovative approaches to senior living management. Their philosophy emphasizes lifestyle personalization, recognizing that each resident has unique needs and preferences which are met through customized services and programs. Their expansive network, combined with a strong reputation in the industry, positions Discovery Management Group as a leader in senior living management and services.

The company offers competitive wages and flexible scheduling options including both full-time and part-time employment. Employees have access to wages before payday, providing additional financial flexibility. A comprehensive benefits package is available to full-time staff, including health, dental, vision, life, and disability insurances, complemented by a 401(k) plan with employer matching contributions. Paid time off and holidays are also offered to full-time employees, supporting a healthy work-life balance. Moreover, the organization supports professional development through paid training and opportunities for career advancement. Employee assistance programs, along with meals and uniforms, are additional incentives that enhance job satisfaction.

Discovery Management Group is currently seeking a Concierge to join their dedicated team. This position plays a key role in providing a warm, professional welcome to guests, residents, and employees, serving as the first point of contact who upholds the company’s reputation for exceptional customer service. The Concierge is responsible for managing both external and internal calls efficiently, handling inquiries, taking messages, and sharing information of a general nature to ensure smooth communication channels within the community.

In addition to telephone answering and reception duties, the Concierge greets residents and visitors in a friendly and courteous manner. This role includes giving directions, handling appointment scheduling for residents and family members with services like hairdresser visits and transportation, and maintaining various logs and registers that are essential for day-to-day operations such as the Resident Phone List, Roster, and Move-In/Move-Out Register. The Concierge also assists in marketing efforts by collating brochures and prepares meal tickets and meal count sheets for dining staff, reflecting the multi-faceted nature of the position.

Maintaining a clean, organized, and welcoming front desk and entry area is a critical aspect of this role, contributing to the overall resident experience. The Concierge organizes and distributes mail efficiently to residents and staff, supports administrative processes by maintaining forms related to miscellaneous credits, and adheres strictly to company personnel and operational policies. This position demands a courteous personality, excellent communication skills, and the ability to handle multiple tasks simultaneously in a fast-paced environment.

Candidates who value making a direct positive impact on the lives of others and thrive in a team-oriented environment are encouraged to apply. Discovery Management Group is an Equal Opportunity Employer, committed to diversity and inclusion. This role offers the chance to join a reputable company where professionalism, innovation, and dedicated senior care are prioritized at every level, providing employees with meaningful work and rewarding career opportunities.