Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $30.00 - $31.00
Work Schedule
Standard Hours
Weekend Shifts
Fixed Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Career development opportunities
Job Description
The hiring establishment is Dave's Hot Chicken, a rapidly growing restaurant brand known for its signature spicy fried chicken and exceptional customer service. Founded with a mission to offer a unique and flavorful dining experience, Dave's Hot Chicken has become a popular destination for customers seeking bold flavors and a vibrant atmosphere. As a restaurant company committed to excellence, Dave's Hot Chicken values teamwork, operational efficiency, and high-quality food preparation standards. Their establishments are designed to provide guests with a memorable and satisfying dining experience through consistent service and a welcoming environment.
The position available is for a General Manager at Dave's Hot Chicken. This is a full-time, leadership role responsible for overseeing daily restaurant operations and ensuring the smooth functioning of the restaurant. The General Manager acts as a key driver of the restaurant's success by leading the management team and staff, coordinating business activities, and implementing strategies to improve performance and guest satisfaction. This role demands a hands-on leader who not only manages but also inspires and motivates the team to deliver excellent service and maintain operational standards.
In the role of General Manager, the individual will be responsible for all restaurant activities and is accountable for meeting business goals and operational expectations. This includes creating, executing, and monitoring the compliance with the restaurant’s business plan. The General Manager is expected to ensure that all team members follow safety, cleanliness, and food preparation protocols while managing scheduling, training, and coaching staff to maximize productivity and morale. The candidate must also be adept at conflict resolution and guest relations, addressing concerns calmly and professionally to maintain a positive reputation.
Furthermore, this position involves hands-on operational management such as managing inventory and purchasing, overseeing maintenance, and ensuring adherence to cash handling policies. The General Manager will also work strategically to build sales, forecast performance, and enhance workplace efficiency. Strong communication skills and the ability to foster an environment of trust and open communication are critical in this role. The General Manager is expected to set a positive example by adhering to company policies and performance standards, including uniform guidelines.
Overall, this role is suited for a performance-oriented leader with excellent organizational, planning, and problem-solving skills who is passionate about the restaurant industry and committed to delivering exceptional service and operational excellence. This position offers the opportunity to significantly impact the day-to-day success of the restaurant and contribute to the ongoing growth of Dave's Hot Chicken.
The position available is for a General Manager at Dave's Hot Chicken. This is a full-time, leadership role responsible for overseeing daily restaurant operations and ensuring the smooth functioning of the restaurant. The General Manager acts as a key driver of the restaurant's success by leading the management team and staff, coordinating business activities, and implementing strategies to improve performance and guest satisfaction. This role demands a hands-on leader who not only manages but also inspires and motivates the team to deliver excellent service and maintain operational standards.
In the role of General Manager, the individual will be responsible for all restaurant activities and is accountable for meeting business goals and operational expectations. This includes creating, executing, and monitoring the compliance with the restaurant’s business plan. The General Manager is expected to ensure that all team members follow safety, cleanliness, and food preparation protocols while managing scheduling, training, and coaching staff to maximize productivity and morale. The candidate must also be adept at conflict resolution and guest relations, addressing concerns calmly and professionally to maintain a positive reputation.
Furthermore, this position involves hands-on operational management such as managing inventory and purchasing, overseeing maintenance, and ensuring adherence to cash handling policies. The General Manager will also work strategically to build sales, forecast performance, and enhance workplace efficiency. Strong communication skills and the ability to foster an environment of trust and open communication are critical in this role. The General Manager is expected to set a positive example by adhering to company policies and performance standards, including uniform guidelines.
Overall, this role is suited for a performance-oriented leader with excellent organizational, planning, and problem-solving skills who is passionate about the restaurant industry and committed to delivering exceptional service and operational excellence. This position offers the opportunity to significantly impact the day-to-day success of the restaurant and contribute to the ongoing growth of Dave's Hot Chicken.
Job Requirements
- Must be at least 21 years old and fluent in English
- Ability to stand for long periods of time and work in a fast-paced environment
- Ability to bend and stoop and lift 50 - 75 lbs comfortably
- Ability to work in close quarters and around heat
- Flexibility to work nights, weekends, holidays, opening and closing shifts
- Must have reliable transportation to work, a driver's license and proof of insurance
- Must have telephone or other reliable method of communicating with Restaurant Management Team and Teammates
Job Qualifications
- Current student or high school diploma/GED preferred
- Previous Assistant General Manager/General Manager experience
- Certified in all stations and Management positions following the DHC Training Program
- Current ServSafe Certification
- Positive attitude while conducting all duties
- Commitment to Guest satisfaction and understanding Restaurant Operations from the Guest’s perspective
- Effective communicator with co-workers and the Restaurant Management Team
- Excellent organization, planning, time management, delegation, and problem-solving skills
Job Duties
- Follow the steps outlined in the DHC Training Program to learn and train new skills, duties, and responsibilities
- Communicate to their immediate Supervisor when additional training guidance and practice is needed
- Ensure that required Ops Walks and Q&A checks to correct areas of opportunity are being completed effectively and consistently
- Ensure that shift schedules are organized for Team Members and monitor/coach attendance, tardiness, and time off
- Understand how each job responsibility impacts Guests, the Team, and overall Restaurant Operations and success
- Ensure the Restaurant Management Team and Team Members work together to prepare items on the Dave’s Hot Chicken menu while following cooking instructions, safety procedures, and sanitary requirements
- Ensure restaurant cleanliness is conducted daily by delegating cleaning tasks
- Handle Guests’ concerns and complaints professionally and calmly to resolve problems according to Restaurant Policy
- Maintain a neat and tidy appearance by wearing a uniform and adhering to the DHC Uniform Policy
- Provide direction, supervision, and feedback for their management team and Team Members to maintain levels of high productivity and team morale
- Institute and follow advanced cash handling policies and procedures
- Hire, train, schedule and oversee the daily tasks of their teams
- Manage purchasing, inventory, maintenance, and other operational functions
- Develop strategies for better workplace efficiency and goal achievement
- Focus on building sales and forecasting future performance
- Effectively plan, organize, and implement all daily operational routines and activities with the management team
- Ensure all required administrative duties and daily paperwork including required checklists are completed
- Ensure Restaurant is opened and closed according to DHC Policy
- Establish an environment of trust to ensure honest, open, and direct communication
- Role model and set a positive example for the entire team in all aspects of business and personnel practices
- Follow all company guidelines for food and cash controls and cost control guidelines to maintain and minimize restaurant costs
- Communicate effectively with the Restaurant Management Team and Team Members and resolve any interpersonal issues as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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