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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $20.20 - $23.63
Work Schedule
Day Shifts
Fixed Shifts
Benefits
Health Insurance
Vision Insurance
Dental Insurance
Personal paid time
Sick paid time
401(k) retirement savings plan
bonus potential
Tuition Reimbursement
Adoption assistance
Paid parental leave
paid bereavement
Paid vacation
Paid holidays
Job Description
FedEx Freight, Inc. is a prominent division of FedEx Corporation, specializing in less-than-truckload (LTL) freight services across the United States, Canada, and Mexico. As a global leader in logistics and transportation, FedEx Freight is renowned for its reliable, efficient freight delivery solutions tailored to meet the needs of businesses large and small. The company operates a vast network of service centers, hubs, and terminals that support the movement of freight with speed and precision. Focused on innovation, safety, and customer satisfaction, FedEx Freight commits to maintaining the highest standards of operation, ensuring timely deliveries and superior service quality.
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Job Requirements
- High school diploma or GED
- Two years general office experience preferred
- One year customer service experience preferred
- Previous transportation experience preferred
- Strong phone and interpersonal skills
- Ability to count and perform basic math with or without calculator
- Strong written and verbal communication skills
- Ability to use general office equipment including computer, fax machine, copier and scanner
- Typing and data entry skills
- PC experience with ability to learn required computer systems and programs
- Ability to handle confidential information
- Ability to follow instructions and complete required training
- Ability to work independently and as a team member
- Ability to work in fast-paced team environment
Job Qualifications
- High school diploma or GED
- Two years general office experience preferred
- One year customer service experience preferred
- Previous transportation experience preferred
- Strong phone and interpersonal skills
- Ability to count and perform basic math with or without a calculator
- Strong written and verbal communication skills
- Ability to comprehend various FedEx service products
- Ability to use general office equipment including computer, fax machine, copier, scanner
- Typing and data entry skills
- Ten-key skills preferred
- PC experience with ability to learn required computer systems and programs
- Demonstrated time management, organizational, and multi-tasking skills
- Ability to handle confidential information
- Ability to follow instructions and complete required training
- Ability to work independently and as a team member
- Ability to work in a fast-paced team environment
Job Duties
- Perform administrative and clerical functions including maintaining files, copying, imaging, answering phones, entering data, sorting and distributing mail and packages
- Verify and complete required documentation and reports
- Provide accurate information and assistance to customers including determining pick-up and delivery needs, problem resolution, updating systems for special handling requirements, selling company services and providing potential leads to sales
- Enter freight shipment information into computer systems including status updates and generating or correcting freight bills
- Administer freight pick-up process as required
- Assist customers via phone, email, and fax with inquiries such as tracing shipments, rate quotes, tariff discrepancies, billing and invoicing
- Make freight delivery appointments as required
- Review drivers’ Hours-of-Service logs for accuracy and report discrepancies
- Assist city operations by checking in drivers, processing documentation, coordinating drop-off situations and driver collections
- Communicate with sales, operations, and other departments to ensure customer needs are met and issues resolved
- Reconcile cash and checks collected, prepare deposits and COD check remittance
- Comply with all applicable laws, regulations, and company policies and procedures
- Perform other duties as required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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