Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $20.20 - $23.63
Work Schedule
Day Shifts
Fixed Shifts
Benefits
Health Insurance
Vision Insurance
Dental Insurance
Personal paid time
Sick paid time
401(k) retirement savings plan
bonus potential
Tuition Reimbursement
Adoption assistance
Paid parental leave
paid bereavement
Paid vacation
Paid holidays
Job Description
FedEx Freight, Inc. is a prominent division of FedEx Corporation, specializing in less-than-truckload (LTL) freight services across the United States, Canada, and Mexico. As a global leader in logistics and transportation, FedEx Freight is renowned for its reliable, efficient freight delivery solutions tailored to meet the needs of businesses large and small. The company operates a vast network of service centers, hubs, and terminals that support the movement of freight with speed and precision. Focused on innovation, safety, and customer satisfaction, FedEx Freight commits to maintaining the highest standards of operation, ensuring timely deliveries and superior service quality.
This role is a key customer service and administrative position at one of FedEx Freight's service centers. The position operates within the dynamic environment of a logistics service center, handling vital customer needs, shipping documentation, and freight processing tasks that keep freight moving efficiently. The shift runs from 5:00 PM to 10:00 PM, catering to the operational schedule of the center. The starting pay rate for this role is $20.20 per hour, with a maximum potential of $23.63 per hour, reflecting experience and performance. The role is hourly paid and emphasizes a fast-paced, deadline-driven work environment.
The primary responsibilities include administrative and clerical duties such as maintaining files, answering phones, data entry, mail and package distribution, and verifying shipping documentation. The role demands excellent communication skills as employees assist customers by providing accurate information, resolving shipment issues, coordinating pick-ups and deliveries, and supporting sales efforts by identifying upsell opportunities. Additional duties include handling freight shipment information in various computer systems, processing cash and check transactions, reconciling deposits, and coordinating with other departments and service centers to ensure seamless customer service.
This position requires a good understanding of the FedEx Freight service products and the ability to handle confidential information sensitively. Applicants must demonstrate strong organizational skills and the ability to multitask effectively within a team or independently. Experience in transportation, customer service, and general office administration are all valuable for success in this position. A high school diploma or GED is required, along with competencies in typing, data entry, and using office equipment like computers, fax machines, copiers, and scanners. Candidates with previous transportation or freight experience are preferred.
FedEx Freight offers a comprehensive benefits package including health, vision, and dental insurance, paid personal and sick time, a 401(k) retirement plan, bonus potential, tuition reimbursement, adoption assistance, paid parental leave, bereavement leave, paid vacation and holidays for full-time employees. The company fosters an inclusive work atmosphere and is an equal opportunity employer welcoming disabled individuals and veterans. This position represents a meaningful opportunity for those interested in logistics, customer service, and administrative roles within a large, reputable transportation company.
This role is a key customer service and administrative position at one of FedEx Freight's service centers. The position operates within the dynamic environment of a logistics service center, handling vital customer needs, shipping documentation, and freight processing tasks that keep freight moving efficiently. The shift runs from 5:00 PM to 10:00 PM, catering to the operational schedule of the center. The starting pay rate for this role is $20.20 per hour, with a maximum potential of $23.63 per hour, reflecting experience and performance. The role is hourly paid and emphasizes a fast-paced, deadline-driven work environment.
The primary responsibilities include administrative and clerical duties such as maintaining files, answering phones, data entry, mail and package distribution, and verifying shipping documentation. The role demands excellent communication skills as employees assist customers by providing accurate information, resolving shipment issues, coordinating pick-ups and deliveries, and supporting sales efforts by identifying upsell opportunities. Additional duties include handling freight shipment information in various computer systems, processing cash and check transactions, reconciling deposits, and coordinating with other departments and service centers to ensure seamless customer service.
This position requires a good understanding of the FedEx Freight service products and the ability to handle confidential information sensitively. Applicants must demonstrate strong organizational skills and the ability to multitask effectively within a team or independently. Experience in transportation, customer service, and general office administration are all valuable for success in this position. A high school diploma or GED is required, along with competencies in typing, data entry, and using office equipment like computers, fax machines, copiers, and scanners. Candidates with previous transportation or freight experience are preferred.
FedEx Freight offers a comprehensive benefits package including health, vision, and dental insurance, paid personal and sick time, a 401(k) retirement plan, bonus potential, tuition reimbursement, adoption assistance, paid parental leave, bereavement leave, paid vacation and holidays for full-time employees. The company fosters an inclusive work atmosphere and is an equal opportunity employer welcoming disabled individuals and veterans. This position represents a meaningful opportunity for those interested in logistics, customer service, and administrative roles within a large, reputable transportation company.
Job Requirements
- High school diploma or GED
- Two years general office experience preferred
- One year customer service experience preferred
- Previous transportation experience preferred
- Strong phone and interpersonal skills
- Ability to count and perform basic math with or without calculator
- Strong written and verbal communication skills
- Ability to use general office equipment including computer, fax machine, copier and scanner
- Typing and data entry skills
- PC experience with ability to learn required computer systems and programs
- Ability to handle confidential information
- Ability to follow instructions and complete required training
- Ability to work independently and as a team member
- Ability to work in fast-paced team environment
Job Qualifications
- High school diploma or GED
- Two years general office experience preferred
- One year customer service experience preferred
- Previous transportation experience preferred
- Strong phone and interpersonal skills
- Ability to count and perform basic math with or without a calculator
- Strong written and verbal communication skills
- Ability to comprehend various FedEx service products
- Ability to use general office equipment including computer, fax machine, copier, scanner
- Typing and data entry skills
- Ten-key skills preferred
- PC experience with ability to learn required computer systems and programs
- Demonstrated time management, organizational, and multi-tasking skills
- Ability to handle confidential information
- Ability to follow instructions and complete required training
- Ability to work independently and as a team member
- Ability to work in a fast-paced team environment
Job Duties
- Perform administrative and clerical functions including maintaining files, copying, imaging, answering phones, entering data, sorting and distributing mail and packages
- Verify and complete required documentation and reports
- Provide accurate information and assistance to customers including determining pick-up and delivery needs, problem resolution, updating systems for special handling requirements, selling company services and providing potential leads to sales
- Enter freight shipment information into computer systems including status updates and generating or correcting freight bills
- Administer freight pick-up process as required
- Assist customers via phone, email, and fax with inquiries such as tracing shipments, rate quotes, tariff discrepancies, billing and invoicing
- Make freight delivery appointments as required
- Review drivers’ Hours-of-Service logs for accuracy and report discrepancies
- Assist city operations by checking in drivers, processing documentation, coordinating drop-off situations and driver collections
- Communicate with sales, operations, and other departments to ensure customer needs are met and issues resolved
- Reconcile cash and checks collected, prepare deposits and COD check remittance
- Comply with all applicable laws, regulations, and company policies and procedures
- Perform other duties as required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
