Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $19.23 - $22.51
Work Schedule
Flexible
Benefits
Health Insurance
Vision Insurance
Dental Insurance
personal paid time off
sick paid time off
401(k) retirement savings plan
bonus potential
Tuition Reimbursement
Adoption assistance
Paid parental leave
paid bereavement
Vacation (FT only)
Paid holidays (FT only)
Job Description
FedEx Freight, Inc. is a leading provider in the freight transportation industry, known for delivering exceptional service across a comprehensive network throughout North America. As a part of the FedEx family, the company prides itself on its commitment to operational excellence, innovation, and a customer-centric approach that ensures timely and reliable freight solutions. FedEx Freight operates as a dynamic and fast-paced logistics company, focusing on less-than-truckload (LTL) shipping with a reputation for professionalism and quality service that helps businesses efficiently move their goods. The company employs a broad workforce supported by extensive infrastructure to facilitate seamless freight transportation and dedicated customer support. Known for its inclusive workplace culture, FedEx Freight values diversity, equal opportunity employment, and offers competitive compensation packages along with comprehensive benefits to help employees thrive both personally and professionally.
The position being offered is a Customer Service Representative role within FedEx Freight's service center operations. This role is vital to ensuring a smooth freight movement process by handling customers' needs and processing all necessary documentation accurately and efficiently in the daily functioning of the service center. Employees in this position work closely with multiple internal departments, including sales and operations, to resolve customer issues, facilitate freight pick-up and delivery arrangements, and maintain the overall quality of service that the company stands for. A strong emphasis is placed on administrative and clerical duties, including filing, data entry, mail handling, and staying compliant with company policies as well as industry regulations. This role demands excellent communication skills, attention to detail in documentation and record-keeping, and the ability to work both independently and collaboratively in a fast-paced, deadline-driven environment.
Starting pay for this hourly position ranges from $19.23 to $22.51, reflecting the candidate's experience, tenure, and local market factors. FedEx Freight also ensures that employees have opportunities for advancement and provide a variety of benefits, including health, vision, and dental insurance; personal and sick paid time off; a 401(k) retirement savings plan; bonus potential; tuition reimbursement; adoption assistance; paid parental leave; paid bereavement; vacation for full-time employees; and paid holidays for full-time employees as well. The role requires a keen ability to handle confidential information, strong organizational skills, and proficiency with standard office technology such as computers, fax machines, copiers, and scanners. Candidates should be prepared for a work environment that combines office duties and dock operations with variable hours tailored to operational requirements. This is a remarkable opportunity to join a reputable logistics leader while contributing directly to customer satisfaction and operational excellence.
The position being offered is a Customer Service Representative role within FedEx Freight's service center operations. This role is vital to ensuring a smooth freight movement process by handling customers' needs and processing all necessary documentation accurately and efficiently in the daily functioning of the service center. Employees in this position work closely with multiple internal departments, including sales and operations, to resolve customer issues, facilitate freight pick-up and delivery arrangements, and maintain the overall quality of service that the company stands for. A strong emphasis is placed on administrative and clerical duties, including filing, data entry, mail handling, and staying compliant with company policies as well as industry regulations. This role demands excellent communication skills, attention to detail in documentation and record-keeping, and the ability to work both independently and collaboratively in a fast-paced, deadline-driven environment.
Starting pay for this hourly position ranges from $19.23 to $22.51, reflecting the candidate's experience, tenure, and local market factors. FedEx Freight also ensures that employees have opportunities for advancement and provide a variety of benefits, including health, vision, and dental insurance; personal and sick paid time off; a 401(k) retirement savings plan; bonus potential; tuition reimbursement; adoption assistance; paid parental leave; paid bereavement; vacation for full-time employees; and paid holidays for full-time employees as well. The role requires a keen ability to handle confidential information, strong organizational skills, and proficiency with standard office technology such as computers, fax machines, copiers, and scanners. Candidates should be prepared for a work environment that combines office duties and dock operations with variable hours tailored to operational requirements. This is a remarkable opportunity to join a reputable logistics leader while contributing directly to customer satisfaction and operational excellence.
Job Requirements
- High school diploma or GED
- Two years general office experience preferred
- One year customer service experience preferred
- Previous transportation experience preferred
- Strong phone and interpersonal skills
- Ability to count and perform basic math with or without a calculator
- Strong written and verbal communication skills
- Ability to comprehend various FedEx service products
- Ability to use general office equipment such as computer fax machine copier scanner
- Typing and data entry skills
- Ten-key skills preferred
- PC experience with ability to learn required computer systems and programs
- Demonstrated time management organizational and multi-tasking skills
- Ability to handle confidential information
- Ability to follow instructions and complete required training
- Ability to work independently and or as a team member
- Ability to work in a fast-paced team environment
Job Qualifications
- High school diploma or GED
- Two years general office experience preferred
- One year customer service experience preferred
- Previous transportation experience preferred
- Strong phone and interpersonal skills
- Ability to count and perform basic math with or without a calculator
- Strong written and verbal communication skills
- Ability to comprehend various FedEx service products
- Ability to use general office equipment such as computer fax machine copier scanner
- Typing and data entry skills
- Ten-key skills preferred
- PC experience with ability to learn required computer systems and programs
- Demonstrated time management organizational and multi-tasking skills
- Ability to handle confidential information
- Ability to follow instructions and complete required training
- Ability to work independently and or as a team member
- Ability to work in a fast-paced team environment
Job Duties
- Perform administrative/clerical functions including maintaining files copying imaging answering phones data entry sorting/distributing mail and/or packages
- Verify and complete required documentation and reports
- Provide accurate information and assistance to customers including determining pick-up and/or delivery needs problem resolution updating systems to meet customer special handling requirements selling company services and providing potential leads to sales
- Enter freight shipment information into computer system including accurately status shipments generate and/or correct freight bills
- Administer freight pick-up process as required
- Assist customers via phone email and/or fax in inquiries including tracing shipments rate quotes tariff discrepancies billing and/or invoicing questions
- Make freight delivery appointments as required
- Review drivers Hours-of-Service logs to ensure accuracy and report discrepancies to appropriate leadership
- Assist city operations including checking-in drivers processing related documentation coordinating drop-off situations and coordinating driver collections
- Communicate with sales operations and other service centers or departments to ensure customer needs are met and issues resolved
- Reconcile cash and checks collected prepare deposits and prepare COD check remittance to customers as required
- Comply with all applicable laws regulations and company policies
- Perform other duties as required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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