Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $20.20 - $23.63
Work Schedule
Day Shifts
Fixed Shifts
Benefits
Health Insurance
Vision Insurance
Dental Insurance
personal/sick paid time
401(k) retirement savings plan
bonus potential
Tuition Reimbursement
Adoption assistance
Paid parental leave
paid bereavement
Vacation (FT only)
Paid holidays (FT only)
Job Description
FedEx Freight is a premier transportation and logistics company specializing in the efficient movement of freight across the nation. As an integral part of the FedEx family, FedEx Freight is known for its reliable service, commitment to safety, and dedication to customer satisfaction. The company operates a vast network of service centers and employs thousands of professionals who work together to ensure that shipments are delivered on time and in excellent condition. FedEx Freight continually invests in innovative technology and employee development to maintain its leadership in the freight transportation industry. This job listing is for a role within one of FedEx Freight's service centers, focusing on administrative and customer service functions that support daily operations and freight transit.
The position offers an hourly wage range from $20.20 to $23.63, reflecting various factors such as job level, tenure, location, and experience. The shift time for this role is from 5:00 PM to 10:00 PM, offering a schedule that may suit those seeking evening hours in a fast-paced, deadline-driven environment. Employees in this position will be responsible for performing a variety of clerical and administrative duties that are crucial for the smooth operation of the service center. Tasks include handling customer inquiries, managing freight documentation, entering shipment data into the system, and assisting with the coordination of freight pickup and delivery appointments.
Beyond the essential day-to-day functions, this role requires a candidate who possesses strong communication skills, both written and verbal, as well as proficiency with common office technology such as computers, fax machines, copiers, and scanners. The ability to use computer systems effectively is vital since the job involves the accurate input and status updating of freight shipments, generating freight bills, and resolving customer service issues such as billing questions, tariff discrepancies, and shipment tracking.
This position also emphasizes teamwork and collaboration, as the employee will regularly communicate with sales teams, operations, other service centers, and various departments to address customer needs and resolve service challenges. Accuracy and attention to detail are paramount, especially when reconciling cash and check payments, preparing deposits, and handling confidential information appropriately.
FedEx Freight values its employees by offering competitive benefits including health, vision, and dental insurance, paid personal and sick time, a 401(k) retirement savings plan, bonus opportunities, tuition reimbursement, adoption assistance, paid parental leave, paid bereavement leave, vacation time for full-time employees, and paid holidays for full-time staff members. Additionally, FedEx Freight is an Equal Opportunity Employer, committed to diversity and providing reasonable accommodations for individuals with disabilities.
The role is ideal for candidates with a high school diploma or GED, who have general office experience and customer service skills. Previous transportation experience is preferred but not mandatory. Candidates should be comfortable working independently or as part of a team in a dynamic, time-sensitive work environment. The company also places importance on employees who can manage multiple tasks efficiently, follow instructions, and complete required training to maintain high operational standards. Overall, this is a position for a detail-oriented individual who thrives on providing exceptional service in a structured setting and supports the ongoing success of a leading freight company.
The position offers an hourly wage range from $20.20 to $23.63, reflecting various factors such as job level, tenure, location, and experience. The shift time for this role is from 5:00 PM to 10:00 PM, offering a schedule that may suit those seeking evening hours in a fast-paced, deadline-driven environment. Employees in this position will be responsible for performing a variety of clerical and administrative duties that are crucial for the smooth operation of the service center. Tasks include handling customer inquiries, managing freight documentation, entering shipment data into the system, and assisting with the coordination of freight pickup and delivery appointments.
Beyond the essential day-to-day functions, this role requires a candidate who possesses strong communication skills, both written and verbal, as well as proficiency with common office technology such as computers, fax machines, copiers, and scanners. The ability to use computer systems effectively is vital since the job involves the accurate input and status updating of freight shipments, generating freight bills, and resolving customer service issues such as billing questions, tariff discrepancies, and shipment tracking.
This position also emphasizes teamwork and collaboration, as the employee will regularly communicate with sales teams, operations, other service centers, and various departments to address customer needs and resolve service challenges. Accuracy and attention to detail are paramount, especially when reconciling cash and check payments, preparing deposits, and handling confidential information appropriately.
FedEx Freight values its employees by offering competitive benefits including health, vision, and dental insurance, paid personal and sick time, a 401(k) retirement savings plan, bonus opportunities, tuition reimbursement, adoption assistance, paid parental leave, paid bereavement leave, vacation time for full-time employees, and paid holidays for full-time staff members. Additionally, FedEx Freight is an Equal Opportunity Employer, committed to diversity and providing reasonable accommodations for individuals with disabilities.
The role is ideal for candidates with a high school diploma or GED, who have general office experience and customer service skills. Previous transportation experience is preferred but not mandatory. Candidates should be comfortable working independently or as part of a team in a dynamic, time-sensitive work environment. The company also places importance on employees who can manage multiple tasks efficiently, follow instructions, and complete required training to maintain high operational standards. Overall, this is a position for a detail-oriented individual who thrives on providing exceptional service in a structured setting and supports the ongoing success of a leading freight company.
Job Requirements
- High school diploma or GED
- Two years general office experience preferred
- One year customer service experience preferred
- Previous transportation experience preferred
- Strong phone and interpersonal skills
- Ability to count and perform basic math with or without a calculator
- Strong written and verbal communication skills
- Ability to comprehend various FedEx service products to assist in determining customers' needs
- Ability to use general office equipment such as computer fax machine copier scanner
- Typing/data entry skills
- Ten-key skills preferred
- PC experience with ability to learn required computer systems/programs
- Demonstrated time management organizational and multi-tasking skills
- Ability to handle confidential information
- Ability to follow instructions and complete required training
- Ability to work independently and/or as a team member
- Ability to work in a fast-paced team environment
Job Qualifications
- High school diploma or GED
- Two years general office experience preferred
- One year customer service experience preferred
- Previous transportation experience preferred
- Strong phone and interpersonal skills
- Ability to count and perform basic math with or without a calculator
- Strong written and verbal communication skills
- Ability to comprehend various FedEx service products to assist in determining customers' needs
- Ability to use general office equipment such as computer fax machine copier scanner
- Typing/data entry skills
- Ten-key skills preferred
- PC experience with ability to learn required computer systems/programs
- Demonstrated time management organizational and multi-tasking skills
- Ability to handle confidential information
- Ability to follow instructions and complete required training
- Ability to work independently and/or as a team member
- Ability to work in a fast-paced team environment
Job Duties
- Perform administrative/clerical functions including maintaining files copying imaging answering phones data entry sorting/distributing mail and/or packages
- Verify and complete required documentation and reports
- Provide accurate information and assistance to customers including determining pick-up and/or delivery needs problem resolution updating systems to meet customer special handling requirements selling company services and providing potential leads to sales
- Enter freight shipment information into computer system including accurately status shipments generate freight bills and/or correct freight bills
- Administer freight pick-up process as required
- Assist customers via phone e-mail and/or fax in inquiries including tracing shipments rate quotes tariff discrepancies billing and/or invoicing questions
- Make freight delivery appointments as required
- Review drivers' Hours-of-Service logs to ensure accuracy and report discrepancies
- Assist city operations including checking-in drivers processing related documentation coordinating drop-off situations and driver collections
- Communicate with sales operations and other service centers or departments to ensure customer needs are achieved and issues are resolved
- Reconcile cash and checks collected prepare deposits and prepare COD check remittance to customers
- Comply with all applicable laws regulations and company policies/procedures
- Perform other duties as required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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