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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $19.23 - $1.00
Work Schedule
Standard Hours
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
training programs
Career Development
Job Description
FedEx Freight, a division of FedEx Corporation, is a leading provider of less-than-truckload (LTL) freight services, specializing in reliable, cost-effective shipping solutions across North America. As part of the globally recognized FedEx network, FedEx Freight offers an extensive range of logistics services tailored to meet diverse customer needs. Known for its commitment to quality service and operational excellence, FedEx Freight operates a vast network of service centers that facilitate the smooth movement of freight while maintaining the highest standards of customer satisfaction.
Joining FedEx Freight means becoming part of a dynamic team dedicated to delivering exceptional service in a fast-paced, de... Show More
Joining FedEx Freight means becoming part of a dynamic team dedicated to delivering exceptional service in a fast-paced, de... Show More
Job Requirements
- High school diploma or GED
- Two years of general office experience preferred
- One year of customer service experience preferred
- Previous transportation experience preferred
- Strong phone and interpersonal skills
- Ability to count and perform basic math
- Strong written and verbal communication skills
- Ability to comprehend FedEx service products
- Ability to use general office equipment
- Typing and data entry skills
- Ten-key skills preferred
- PC experience and willingness to learn computer systems
- Time management and organizational skills
- Ability to handle confidential information
- Ability to follow instructions and complete training
- Ability to work independently and as part of a team
- Ability to work in a fast-paced environment
Job Qualifications
- High school diploma or GED
- Two years general office experience preferred
- One year customer service experience preferred
- Previous transportation experience preferred
- Strong phone and interpersonal skills
- Ability to count and perform basic math with or without a calculator
- Strong written and verbal communication skills
- Ability to comprehend various FedEx service products to assist customers
- Ability to use general office equipment such as computer fax machine copier scanner
- Typing and data entry skills
- Ten-key skills preferred
- PC experience with ability to learn required computer systems and programs
- Demonstrated time management organizational and multi-tasking skills
- Ability to handle confidential information
- Ability to follow instructions and complete required training
- Ability to work independently and as a team member
- Ability to work in a fast-paced team environment
Job Duties
- Perform administrative and clerical functions including maintaining files copying imaging answering phones data entry sorting and distributing mail and packages
- Verify and complete required documentation and reports
- Provide accurate information and assistance to customers including determining pick-up and delivery needs problem resolution updating systems to meet customer special handling requirements selling company services and providing potential leads to sales
- Enter freight shipment information into computer system including accurately status shipments generate and correct freight bills
- Administer freight pick-up process as required
- Assist customers via phone email and fax with inquiries such as tracing shipments rate quotes tariff discrepancies billing and invoicing questions
- Make freight delivery appointments as required
- Review drivers Hours-of-Service logs for accuracy report discrepancies
- Assist city operations including checking-in drivers processing documentation coordinating drop-off situations and driver collections
- Communicate with sales operations and other service centers to ensure customer needs are met and issues resolved
- Reconcile cash and checks prepare deposits and prepare COD check remittance as required
- Comply with applicable laws regulations and company policies and procedures
- Perform other duties as required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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