101307 - Houseperson / Runner

Lubbock, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $12.50 - $15.25

Work Schedule

Day Shifts

Weekend Shifts

Benefits

Medical

Dental

Life insurance

Paid Time Off

Paid community service days

Job Description

Cotton Court Hotel, nestled in the heart of Lubbock, TX, stands as a distinguished establishment known for its distinctive presence in the community and its commitment to offering exemplary hospitality services. As an integral part of the Valencia Hotel Group, the hotel embodies a blend of modern design and classic character tailored for today’s passionate traveler. Valencia Hotel Group is a growing hotel company with seven hotels across Texas and California, dedicated to creating unique, memorable experiences for guests by fostering a warm, welcoming environment that emphasizes exceptional customer care and attention to detail. The group is known for its award-winning teams and vibrant culture that encourages empowerment and going above and beyond in guest service.

The role of Houseperson at Cotton Court Hotel seeks energetic and dedicated individuals who are eager to join an award-winning team and provide superior customer service to guests. The Houseperson acts as a key support member within the housekeeping department, collaborating closely with room attendants, supervisors, and management to ensure immaculate room readiness and guest satisfaction. This role involves a variety of essential tasks such as delivering and sorting linen, conducting special cleaning projects, vacuuming corridors, managing trash removal, assisting with room readiness by moving furniture and delivering guest amenities like glassware and laundry, and maintaining the organization of housekeeping storage areas.

Working as a Houseperson is vital for maintaining the high standards of cleanliness and organization expected at Cotton Court Hotel, with an emphasis on timely and pristine execution of guest requests. The role requires effective communication with all hotel departments to meet guests' needs promptly. Shifts available include mornings, evenings, and mid-shifts with schedules covering holidays and weekends, reflecting the dynamic nature of hospitality operations. Employees are encouraged to uphold safety policies and OSHA regulations, particularly regarding chemical use, ensuring a secure environment for both guests and staff. The company values team players who demonstrate composure under pressure, patience, and can multitask effectively while maintaining sincere and courteous interactions with guests and colleagues. This position not only demands physical stamina and attention to detail but also offers an opportunity to thrive in a collaborative and rewarding hospitality setting within a respected hotel group.

Cotton Court Hotel and Valencia Hotel Group are committed to fostering diversity and a supportive work environment, adhering strictly to equal employment opportunity standards without regard to race, color, religion, sex, national origin, disability, or ancestry. Employees benefit from comprehensive medical, dental, and life insurance options, paid time off, and community service days, underscoring the group's dedication to employee wellbeing and work-life balance. Individuals who are motivated by a passion for hotel operations and outstanding guest experience will find the Houseperson role both challenging and fulfilling within this vibrant hotel community.

Job Requirements

High school diploma or equivalent
previous housekeeping or customer service experience preferred
ability to communicate effectively in English
ability to work flexible shifts including mornings, evenings, weekends and holidays
physical stamina to perform manual labor tasks such as lifting, carrying, and moving furniture
attention to detail and ability to follow instructions
ability to work well in a team environment
must be reliable and punctual
willing to comply with safety and security protocols
basic knowledge of OSHA regulations and hotel safety standards

Job Qualifications

Hotel operations or customer service experience preferred
communicates effectively with others
works productively with a team
effective multitasking skills
composure and patience under pressure
strong English communication and organizational skills
must be available to work mornings, nights, weekends and holidays

Job Duties

Contribute positively to the team within the department
participate in on-going training
maintain a friendly, cheerful and courteous demeanor at all times
provide friendly assistance in answering questions and offering information to guests
maintain good customer relations by keeping aware of all in-house and area functions to answer questions and concerns with timely and knowledgeable responses in person and on telephone
follow checklist for required duties and timeliness and complete all opening and closing duties
communicate with all other departments to fulfill guests’ needs
sweep and mop floors in service landings on assigned floors as needed or directed by a supervisor or manager
vacuum carpet throughout the assigned guest corridors on a daily basis
keep detailed notes of assigned tasks throughout the shift and turn in completed task sheet at the end of each shift with time and noting each item as being completed
keep in constant communication with supervisors and managers until returning radio to housekeeping office
deliver guest requests in a timely manner and alert supervisor or manager on duty when completed
deliver requested supplies for room attendants to ensure successful completion of guest rooms
deliver linen and supplies to housekeeping storages on assigned floors
ensure all trash and dirty linen is collected at the end of each shift
remove all room service trays from guest sight on guest floors and place trays in housekeeping storage or service landing
assist with moving furniture, rugs, and equipment as needed
ensure all equipment is properly cared for and secured at the end of each shift
assist with checking guest restrooms for cleanliness if needed or directed
assist with stripping rooms on occasion by taking trash and dirty linen out of room
ensure assigned floors’ housekeeping storages are properly filled with linen, towels, and room amenities for the day
maintain shelf organization in assigned storages
ensure guest request items such as microwaves and refrigerators are delivered smelling fresh and clean and cribs are delivered with fresh clean sheets and are secure
ensure chemicals are used according to OSHA regulations and Hotel Valencia Riverwalk standards
assist with spot cleaning carpets in guest rooms with proper chemicals and shampooing and extracting carpets
do not leave until a supervisor has verified assignments have been completed and all DND’s have been called
ensure the assigned master key is locked and secured at the end of each shift
handle problems effectively including anticipating, preventing, identifying and solving problems as necessary
attend required meetings
keep work areas clean and organized
be extremely courteous to all customers and fellow employees
report unsafe conditions to supervisor immediately
assure all safety and security policies and procedures are adhered to
maintain hotel equipment in proper working condition
comply with Valencia Hotel Group standards and regulations to encourage safe and efficient hotel operations
maintain regular attendance in compliance with scheduling which will vary dependent upon hotel needs
complete other duties as assigned by supervisor