101002 - Front Desk Supervisor

Cotton Court Hotel, located in Lubbock, TX, is a distinguished establishment and a cornerstone of the local hospitality community. As part of the prestigious Valencia Hotel Group, the hotel stands out with its unique blend of modern design and classic character, catering to todays passionate traveler. The Valencia Hotel Group is renowned for its commitment to excellence and innovation in the hospitality sector, managing a collection of hotels that are intentionally crafted to offer memorable guest experiences. The Cotton Court Hotel embodies this philosophy, emphasizing exceptional customer service, comfort, and an enriching stay for every guest.

The role of Front Office Supervisor/Manager at Cotton Court Hotel is a pivotal position within the hotel operations. This position involves managing and supervising the front office and guest services team to uphold the high standards set by the Valencia Hotel Group. The ideal candidate will ensure guest satisfaction by delivering outstanding service and creating a welcoming environment. This leadership role requires someone who is enthusiastic about training and motivating team members to go above and beyond standard procedures, fostering a safe and efficient work environment.

In this role, the supervisor will handle critical operational duties such as checking guests in and out, managing guest requests, and collaborating with other departments to meet guest needs. The supervisor plays an active role in training the front office team, improving service quality, and ensuring smooth daily operations. Responsibilities also include monitoring financial transactions, maintaining accurate records, and managing the hotels property management system with proficiency. Furthermore, the candidate must be prepared to act as Manager on Duty when necessary, demonstrating leadership and problem-solving capabilities under pressure.

The job requires physical stamina for standing, walking, crouching, stooping, twisting, and lifting light to moderate weights due to the dynamic nature of the front office environment. Working both indoors and outdoors, the supervisor must adapt to varying conditions while consistently providing top-tier customer service.

Shift flexibility is essential, with open availability required for morning or evening shifts on weekdays and weekends, ensuring the front office runs smoothly at all times.

Overall, this role is perfect for an individual with a passion for hospitality, strong interpersonal skills, and a drive to contribute positively to a team and guest experience. The position offers the opportunity to be part of an award-winning team, making a tangible impact on the hotels success and guest satisfaction. The Cotton Court Hotel and Valencia Hotel Group value diversity and equal opportunity, welcoming all qualified candidates to join their inclusive workforce.