101002 - Front Desk Supervisor

Cotton Court Hotel, located in Lubbock, TX, is a distinguished and unique establishment recognized as a pillar of the community. The hotel is part of the Valencia Hotel Group, a prestigious collection of hotels known for their modern design and classic character, catering to today’s passionate traveler. Valencia Hotel Group is committed to creating exceptional experiences for its guests and fostering a positive and empowering work environment for its employees. The hotel prides itself on delivering outstanding customer service and exceptional guest experiences through a dedicated and talented team.

We are currently seeking a passionate and highly skilled Front Office Supervisor to join our award-winning team. This role is critical in managing and supervising the front office and guest services team members to ensure that the high standards of Valencia Hotel Group are consistently upheld. The successful candidate will play a pivotal role in delivering the best guest experience by maintaining excellent guest satisfaction and operational efficiency. This position requires a leader who can inspire, train, and motivate a diverse team in a dynamic hotel environment.

The Front Office Supervisor will be responsible for overseeing daily operations, coordinating team activities, and ensuring smooth communication within the department as well as with other hotel departments. This position demands excellent problem-solving skills, the ability to remain composed under pressure, and a friendly, professional demeanor at all times. The role includes supervisory responsibilities such as contributing positively to the team, preparing for guest requests, motivating staff, and conveying information effectively.

Physical demands in this role are significant, including standing, walking, crouching, stooping, twisting, reaching, handling, pushing, pulling, lifting, and carrying various weights up to 50 lbs, often throughout the hotel premises. The working environment involves both interior and exterior areas of the hotel, with exposure to weather conditions. This combination of physical activity and customer service duties makes this a dynamic and engaging role.

Responsibilities also include training front office agents, assisting with daily operations, managing guest check-ins and check-outs, maintaining accurate financial and operational records, and acting as Manager on Duty when necessary. The candidate will also ensure compliance with Valencia Hotel Group’s safety standards and operational procedures, contributing to a safe and efficient hotel environment.

Candidates need to have open availability for morning or evening shifts on weekdays and weekends, which reflects the needs of the hospitality industry. This role offers the opportunity to be part of a team that values diversity, inclusivity, and continuous improvement. Employment with Valencia Hotel Group means access to great benefits, including medical, dental, and life insurance, paid time off, and paid community service days. The company is an Equal Opportunity Employer encouraging a diverse and representative workforce with a commitment to nondiscrimination and equity.