101 Front Supervisor PT

Ingles Markets is a well-established regional grocery store chain that has been serving customers since 1963. Originally starting as a single supermarket, Ingles has expanded its presence to nearly 200 retail locations across six southeastern states. The company not only operates numerous stores but also manages a massive 1.6-million-square-foot distribution center, two truck fleets, and a milk processing plant, underscoring its remarkable scale and commitment to quality. Ingles Markets is recognized for fostering a supportive work environment where associates are encouraged to grow and develop their skills with plenty of opportunities for advancement and leadership. The company’s culture emphasizes teamwork, safety, customer satisfaction, and a warm, hometown shopping experience which makes every role essential in delivering excellence to customers. Employment with Ingles is typically full-time, offering a competitive pay structure along with comprehensive benefits and training that help employees build their careers in retail management and operations.

The Customer Service Manager position at Ingles Market Store 101 in Ringgold, GA, is a pivotal role responsible for managing the store's front-end operations. This position requires supervising all activities related to customer service and cashier operations to maintain high standards of service and efficiency. The Customer Service Manager directly influences the customer experience by ensuring that cashier procedures, bagging, and carryout services meet company policies. This role demands strong leadership and organizational skills as the manager creates effective work schedules that align with daily business volumes and customer traffic patterns. Additionally, the manager is responsible for adhering to company policies when handling various payment types, including Accounts Receivable, Food Stamps, WIC, coupons, checks, and gift certificates, as well as overseeing transactional services like Western Union and Money Orders.

In this role, proactive communication with store management regarding pricing issues and point-of-sale system malfunctions is critical. The Customer Service Manager also manages cash handling tasks such as refunds, overrides, and change-order requests while ensuring compliance with company guidelines to maintain transaction integrity. Beyond operational duties, the role includes supervising employee conduct by enforcing dress codes, monitoring breaks, and preventing prohibited activities like eating or drinking at the registers. Ingles Markets expects the Customer Service Manager to uphold the company’s "100 at 100" policy for bagging and carryout services, particularly for orders over $100, to enhance customer convenience and satisfaction.

This position is ideal for individuals with previous cashier or front-end experience, exceptional customer service skills, and a talent for problem-solving in fast-paced, high-volume environments. The role is open to candidates 18 years or older who thrive in team settings and are adaptable to change. Ingles Markets offers various benefits, including medical, dental, vision, life, and disability insurance, paid holidays, vacation and sick leave for full-time workers, and a scholarship program for high school seniors, making it a well-rounded employment opportunity for career-minded individuals passionate about retail and customer service.