Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.00 - $20.50
Work Schedule
Flexible
Benefits
product discount
free sample products
Education and training
Opportunity for growth
Medical insurance
Dental Insurance
Vision Insurance
401k
Vacation Time
Sick Time
Holiday time
Job Description
Sally Beauty Holdings is a leading retailer and provider of professional beauty supplies, known for its dedication to empowering beauty professionals and enthusiasts by offering a vast selection of hair, skin, and nail care products. As a prominent company in the beauty industry, Sally Beauty Holdings prides itself on fostering an inclusive and diverse work environment where creativity, innovation, and passion for beauty can thrive. With numerous retail locations and a strong online presence, the company offers the latest products and trends to its customers while supporting the professional development of its associates through education and certification programs. The workplace culture is centered around collaboration, continuous learning, and the celebration of unique skills and perspectives, reflecting the company’s commitment to diversity and inclusion.
The Color & Curl Concierge / Colour & Curl Specialist role at Sally Beauty Holdings is a highly specialized position that focuses on driving sales in the color and curl hair care category. This role is essential in demonstrating the company’s expertise and dominance in color and curl-related products, while also supporting talent development, technical skills, social media engagement, business acumen, and sales capabilities. As a Color & Curl Concierge, you will be more than a sales associate; you will be an industry steward who cultivates customer loyalty and builds long-term relationships with professional beauty salons, barbers, spas, schools, and licensed cosmetologists. Your ability to analyze market trends, introduce new products and concepts, and provide exceptional product education both in-store and virtually will be crucial to your success.
In this position, you act as the resident expert on color and curl/texture, advising customers on their specific needs and recommending the best professional products to meet those needs. Effective communication with various stakeholders including customers, associates, and vendors is key to ensuring smooth operations and fostering business growth. You will uphold the highest standards of merchandising, maintain engaging store displays, and stay current with emerging trends to adapt sales techniques accordingly. Additionally, you will have responsibilities related to store opening and closing procedures, cash handling, and upholding the company's culture and ethical standards.
This role requires dedication to ongoing learning through extensive education programs and certification courses offered online. You will enjoy a dynamic work environment that values creativity and passion for beauty, offering generous product discounts, free samples, and opportunities for growth. Additional benefits such as medical, dental, vision, 401k, vacation, sick, and holiday time may be available depending on your hours. The ideal candidate is self-motivated, organized, and committed to delivering outstanding customer service while contributing to the company’s market share growth in the hair color sector. A competitive starting wage of $16.80 per hour or commensurate with experience is offered, supporting a rewarding career path within Sally Beauty Holdings.
The Color & Curl Concierge / Colour & Curl Specialist role at Sally Beauty Holdings is a highly specialized position that focuses on driving sales in the color and curl hair care category. This role is essential in demonstrating the company’s expertise and dominance in color and curl-related products, while also supporting talent development, technical skills, social media engagement, business acumen, and sales capabilities. As a Color & Curl Concierge, you will be more than a sales associate; you will be an industry steward who cultivates customer loyalty and builds long-term relationships with professional beauty salons, barbers, spas, schools, and licensed cosmetologists. Your ability to analyze market trends, introduce new products and concepts, and provide exceptional product education both in-store and virtually will be crucial to your success.
In this position, you act as the resident expert on color and curl/texture, advising customers on their specific needs and recommending the best professional products to meet those needs. Effective communication with various stakeholders including customers, associates, and vendors is key to ensuring smooth operations and fostering business growth. You will uphold the highest standards of merchandising, maintain engaging store displays, and stay current with emerging trends to adapt sales techniques accordingly. Additionally, you will have responsibilities related to store opening and closing procedures, cash handling, and upholding the company's culture and ethical standards.
This role requires dedication to ongoing learning through extensive education programs and certification courses offered online. You will enjoy a dynamic work environment that values creativity and passion for beauty, offering generous product discounts, free samples, and opportunities for growth. Additional benefits such as medical, dental, vision, 401k, vacation, sick, and holiday time may be available depending on your hours. The ideal candidate is self-motivated, organized, and committed to delivering outstanding customer service while contributing to the company’s market share growth in the hair color sector. A competitive starting wage of $16.80 per hour or commensurate with experience is offered, supporting a rewarding career path within Sally Beauty Holdings.
Job Requirements
- One year retail or other sales-focused experience
- Licensed cosmetologist highly preferred in US and Canada
- Reliable transportation to effectively service designated store and market
- Ability to travel to shows and/or sales meetings a minimum of 3 times a year
- Strong business acumen and ability to read, interpret, and action on pertinent sales reporting
- Working knowledge of retail sales, inventory control systems and visual merchandising is strongly preferred
- Strong knowledge of POS applications
- Comprehensive knowledge of computers, iPads, mobile devices and social media platforms
- Committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs
- May be required to work in other stores and in field at times
- Strong time management and organization skills and the ability to manage multiple projects at once
- Ability to present a professional image and interact positively with the public
- Strong written and verbal communication skills, at all levels within and outside the organization
- Must pass Color Certification Test within 60 days of hire to remain in position
Job Qualifications
- One year retail or other sales-focused experience
- Licensed cosmetologist highly preferred in US and Canada
- Reliable transportation to effectively service designated store and market
- Ability to travel to shows and/or sales meetings a minimum of 3 times a year
- Strong business acumen and ability to read, interpret, and action on pertinent sales reporting
- Working knowledge of retail sales, inventory control systems and visual merchandising is strongly preferred
- Strong knowledge of POS applications
- Comprehensive knowledge of computers, iPads, mobile devices and social media platforms
- Strong time management and organization skills and the ability to manage multiple projects at once
- Ability to present a professional image and interact positively with the public
- Strong written and verbal communication skills, at all levels within and outside the organization
- Must pass Color Certification Test within 60 days of hire to remain in position
Job Duties
- Determine customer color and care related needs and offer professional advice and recommendations to ensure the customer has the knowledge and products needed to meet their client needs
- Communicate upward and cross functionally regarding calls, visits, orders, status of sales progress, follow-up plans and any assistance needed with customers, associates, and vendors
- Responsible for ensuring customer concerns and questions are resolved in a timely, appropriate, and effective manner
- Maintain a high standard of color and curl merchandising, placement, store signage, and proper display techniques to ensure the brand guidelines of an inviting atmosphere for customers
- Stay informed regarding emerging trends, remain agile in response to market changes, and build industry knowledge to share with business partners, while adapting your own personal sales techniques in response to the competitive market
- Ensures all store opening and closing procedures are performed correctly with occasional responsibility to make bank deposits and complete cash handling or other monetary transactions
- Demonstrate our CosmoProf/BSG Culture Values and adhere to our company code of ethics and behavior
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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