Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.50 - $17.50
Work Schedule
Standard Hours
Flexible
Benefits
generous product discount
free sample products
Education and certification courses
Opportunity for growth
Medical insurance
Dental Insurance
Vision Insurance
401k
Vacation Time
Sick Time
Holiday time
Job Description
Sally Beauty Holdings is a leading retailer and distributor in the professional beauty industry, known for offering top-tier products and services that cater to hair care specialists, cosmetologists, and beauty enthusiasts alike. The company operates through a strong network of stores and online platforms, serving customers by providing professional-grade beauty products, expert advice, and innovative beauty solutions. With a foundation focused on diversity, inclusivity, and self-expression, Sally Beauty fosters a vibrant work environment that champions creative and passionate individuals who are eager to thrive and contribute to the beauty industry. The company commits to providing continuous learning, supportive career growth, and a dynamic culture that values every employee's unique contribution. As a major player, Sally Beauty ensures its associates receive comprehensive education about beauty trends and technical skills through guided learning and certification programs, helping them stay ahead in a competitive market.
The role of Color & Curl Concierge (CCC) or Colour & Curl Specialist (CCS) at Sally Beauty is a specialized position designed for professionals passionate about hair color and texture. This position blends sales expertise with in-depth technical knowledge, making the CCC/CCS an essential contributor to both customer satisfaction and overall business growth. In this role, you will serve as an industry steward, embodying the companys dominance in color-related services and talent development across multiple key professional areas including technical skills, social media, business acumen, and selling strategies. The CCC/CCS not only undertakes typical sales associate responsibilities but also plays a strategic role in maximizing sales by creating lasting customer relationships, enhancing customer retention, and expanding brand awareness.
Your day-to-day responsibilities will center around educating and consulting with diverse clients such as professional beauty salons, barbers, spas, licensed cosmetologists, and beauty schools on color and curl/texture consulting. By employing market analysis and trend awareness, you will introduce new products, educate customers both virtually and in person, and provide stellar customer service. This role requires continual professional development through rigorous online training and certification courses to maintain deep expertise and industry knowledge. As part of the Sally Beauty team, your efforts directly influence the growth of the hair color market share and reinforce brand loyalty, all while maintaining a visually appealing and welcoming store environment. The Color & Curl Concierge role is ideal for someone with a passion for beauty, a strong business mindset, and an eagerness to be a leader in their field. This position typically requires flexibility for occasional travel to shows and sales meetings and offers opportunities to engage with evolving market trends, ensuring a fulfilling and dynamic career path within a supportive corporate culture committed to ethical standards and personal advancement.
The role of Color & Curl Concierge (CCC) or Colour & Curl Specialist (CCS) at Sally Beauty is a specialized position designed for professionals passionate about hair color and texture. This position blends sales expertise with in-depth technical knowledge, making the CCC/CCS an essential contributor to both customer satisfaction and overall business growth. In this role, you will serve as an industry steward, embodying the companys dominance in color-related services and talent development across multiple key professional areas including technical skills, social media, business acumen, and selling strategies. The CCC/CCS not only undertakes typical sales associate responsibilities but also plays a strategic role in maximizing sales by creating lasting customer relationships, enhancing customer retention, and expanding brand awareness.
Your day-to-day responsibilities will center around educating and consulting with diverse clients such as professional beauty salons, barbers, spas, licensed cosmetologists, and beauty schools on color and curl/texture consulting. By employing market analysis and trend awareness, you will introduce new products, educate customers both virtually and in person, and provide stellar customer service. This role requires continual professional development through rigorous online training and certification courses to maintain deep expertise and industry knowledge. As part of the Sally Beauty team, your efforts directly influence the growth of the hair color market share and reinforce brand loyalty, all while maintaining a visually appealing and welcoming store environment. The Color & Curl Concierge role is ideal for someone with a passion for beauty, a strong business mindset, and an eagerness to be a leader in their field. This position typically requires flexibility for occasional travel to shows and sales meetings and offers opportunities to engage with evolving market trends, ensuring a fulfilling and dynamic career path within a supportive corporate culture committed to ethical standards and personal advancement.
Job Requirements
- One year retail or other sales focused experience
- Licensed cosmetologist highly preferred in US and Canada
- Reliable transportation to effectively service designated store and market
- Ability to travel to shows and/or sales meetings a minimum of 3 times a year
- Strong business acumen and ability to read, interpret, and action on pertinent sales reporting
- Working knowledge of retail sales, inventory control systems and visual merchandising is strongly preferred
- Strong knowledge of POS applications
- Comprehensive knowledge of computers, iPads, mobile devices and social media platforms
- Committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs
- May be required to work in other stores and in field at times
- Strong time management and organization skills and the ability to manage multiple projects at once
- Ability to present a professional image and interact positively with the public
- Strong written and verbal communication skills, at all levels within and outside the organization
- Must pass Color Certification Test within 60 days of hire to remain in position
Job Qualifications
- One year retail or other sales focused experience
- Licensed cosmetologist highly preferred in US and Canada
- Strong business acumen and ability to read, interpret, and action on pertinent sales reporting
- Working knowledge of retail sales, inventory control systems and visual merchandising is strongly preferred
- Strong knowledge of POS applications
- Comprehensive knowledge of computers, iPads, mobile devices and social media platforms
- Strong time management and organization skills and the ability to manage multiple projects at once
- Ability to present a professional image and interact positively with the public
- Strong written and verbal communication skills, at all levels within and outside the organization
- Must pass Color Certification Test within 60 days of hire to remain in position
Job Duties
- Determine customer color and care related needs and offer professional advice and recommendations to ensure the customer has the knowledge and products needed to meet their client needs
- Communicate upward and cross functionally regarding calls, visits, orders, status of sales progress, follow-up plans and any assistance needed with customers, associates, and vendors
- Responsible for ensuring customer concerns and questions are resolved in a timely, appropriate, and effective manner
- Maintain a high standard of color and curl merchandising, placement, store signage, and proper display techniques to ensure the brand guidelines of an inviting atmosphere for customers
- Stay informed regarding emerging trends, remain agile in response to market changes, and build industry knowledge to share with business partners, while adapting your own personal sales techniques in response to the competitive market
- Ensures all store opening and closing procedures are performed correctly with occasional responsibility to make bank deposits and complete cash handling or other monetary transactions
- Demonstrate our CosmoProf/BSG Culture Values and adhere to our company code of ethics and behavior
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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