Loris.ai
Loris.ai
Industry
About Loris.ai
Loris.ai is an innovative company specializing in conversational intelligence solutions that empower organizations to enhance their customer service operations. Founded in 2018, Loris.ai leverages artificial intelligence to analyze customer interactions, providing real-time insights that help businesses improve customer satisfaction and operational efficiency.
The company's AI-powered platform processes various forms of customer communication, including calls, chats, and emails, to extract valuable data. By analyzing these conversations, Loris.ai identifies key factors such as the reasons behind customer inquiries, the effectiveness of agent responses, and overall customer sentiment.
This analysis enables organizations to proactively address emerging issues, monitor agent performance, and implement strategies for continuous improvement.
Platform Features
- Conversation Review: Automates the evaluation of customer interactions to ensure quality and consistency.
- Quality Assurance: Provides tools to monitor and maintain high standards in customer service.
- Bot Analytics: Assesses the performance of AI-driven customer service bots.
- Intent Tagging: Categorizes customer inquiries to streamline response strategies.
- CSAT Surveys: Gathers customer feedback to measure satisfaction levels.
- Agent Performance: Evaluates and improves the effectiveness of customer service agents.
- Sentiment Analysis: Analyzes customer emotions to tailor responses appropriately.
- Summarization: Condenses lengthy interactions into concise summaries for quick insights.
- Speech Analytics: Examines voice interactions to extract actionable data.
By integrating these features, Loris.ai enables businesses to transform routine customer interactions into strategic assets, driving growth and enhancing customer loyalty.
Company Locations
Headquartered in New York City, Loris.ai maintains an office in Tel Aviv, Israel, adding to its global reach and innovation footprint.
Additionally, the company has a presence in Conroe, TX, USA.
- New York City, USA
- Tel Aviv, Israel
- Conroe, TX, USA
Awards and Recognition
Loris.ai has received several accolades for its innovative approach, including being named a Cool Vendor in the 2024 Gartner Cool Vendors in Customer Service and Support Technology.
The company also won the Customer Experience Achievement at the 9th Annual 2024 Globee Awards for American Business.
Client Portfolio
Loris.ai's client portfolio includes prominent companies such as Lyft, Freshly, and Slice, showcasing the platform's versatility and effectiveness across various industries.
By harnessing the power of AI, Loris.ai continues to revolutionize customer service, enabling organizations to deliver more personalized and efficient support to their customers.
Loris.ai Frequently Asked Questions
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