Afni Inc.

Afni Inc. is a U.S.-based global business process outsourcing (BPO) firm specializing in customer engagement solutions. Established in 1936 in Bloomington, Illinois, Afni has evolved from a local collections agency into a leading provider of comprehensive customer service and support across various industries.

The company offers a diverse range of services designed to enhance customer relationships and drive business growth. Their solutions encompass:

• Acquisition & Growth: Afni excels in connecting with potential customers, identifying their needs, and strengthening brand loyalty through personalized interactions.
• Care & Retention: The company focuses on providing prompt and effective responses to customer inquiries, building trust, and fostering long-term relationships.
• P&C Insurance: Afni offers Property and Casualty insurance solutions, including full subrogation services, efficient claims handling, and customer engagement support.
• Collections: The firm assists clients in recovering past-due balances while maintaining healthy customer relationships and ensuring compliance with regulatory requirements.

Afni's global presence includes operations in the United States, the Philippines, and Mexico, offering multiple service delivery configurations such as brick-and-mortar centers, hub-and-spoke models, fully remote solutions, and blended approaches.

Locations in the United States

• Bloomington, Illinois: The headquarters located at 1310 Martin Luther King Jr. Dr.
• Tucson, Arizona: An office situated at 7810 East Escalante Rd.
• Various locations in Texas: Including Houston, Midland, Brownsville, Lubbock, Corpus Christi, Galveston, Fort Worth, Odessa, Amarillo, Dallas, El Paso, Austin, and San Antonio.

International Locations

• Quezon City, Philippines: With centers at SM City Fairview and One Felicity Center.
• Laguna, Philippines: Located at SM Santa Rosa.
• Monterrey, Mexico: Situated at Av. Bernardo Reyes 1214.

Company Commitment

Afni's commitment to delivering exceptional customer experiences is evident through its diverse service offerings and extensive global footprint.

This enables businesses to build and maintain strong customer relationships across various channels and regions.