Afni Inc.

Afni, Inc. is a well-established Business Process Outsourcing (BPO) company, founded in 1936 and headquartered in Bloomington, Illinois. Known for its comprehensive contact center solutions and receivables management services, Afni serves many of the nation’s largest companies with tailored strategies that optimize customer engagement and operational efficiency.

With a strong presence in multiple states including Illinois, Arizona, Kentucky, Texas, Missouri, and Alabama, Afni, Inc. employs approximately 3,400 professionals. Their customized approach and investment in advanced technology enable them to deliver effective customer service, collections, insurance services, and more, making them a leader in the BPO industry centered around client and customer satisfaction.

When Was Afni, Inc. Established?

Founded: 1936
Founder: Not specified
Headquarters: Bloomington, Illinois, USA
Industry: Business Process Outsourcing (BPO)
Employees: Approximately 3,400
Annual Revenue: $373.9 million

Afni, Inc.'s Mission Statement

"Committed to delivering results that matter to our partners by developing meaningful and profitable relationships with their customers."

What Is Afni, Inc. Known For?

Afni, Inc. specializes in delivering contact center and receivables management services that are tailored to meet the unique needs of national companies.

Tailored Contact Center Solutions

Afni provides highly customized contact center services, including customer service, product and service sales, and technical support. Their focus on understanding client businesses allows them to create effective and cost-efficient strategies that improve customer satisfaction and operational outcomes.

Comprehensive Receivables and Insurance Services

Beyond customer interactions, Afni is recognized for its expertise in consumer collections and insurance subrogation, supporting clients in managing receivables with professionalism and advanced negotiation tactics.

Technology Investment and Advanced Analytics

The company leverages the latest tools in customer experience management, collection strategy, and data analytics to stay at the forefront of the BPO industry. This commitment enhances their ability to deliver measurable results and refine service models continually.

How Many Locations Does Afni, Inc. Operate?

Afni, Inc. operates multiple facilities primarily across the United States, with operations in six states: Illinois, Arizona, Kentucky, Texas, Missouri, and Alabama.

Their key locations include their Bloomington, Illinois headquarters at 1310 Martin Luther King Dr and a major facility in Tucson, Arizona at 7810 E Escalante Rd, supporting a broad base of national clients through these strategically positioned centers.

What States Does Afni, Inc. Operate In?

Afni operates in Illinois, Arizona, Kentucky, Texas, Missouri, and Alabama, with continuing plans to expand their footprint and global presence to meet evolving client demands.

Who Owns Afni, Inc.?

Afni, Inc. is a privately held company. Its ownership structure emphasizes a consultative approach and personalized client relationships, positioning the company as a trusted partner in the business process outsourcing sector.

Is Afni, Inc. Currently Hiring?

You can check out the open positions that Afni, Inc. has right here on OysterLink.