Best Receptionist Resume Templates for 2024 | Free PDF & Doc

In today’s competitive job market, crafting a standout Receptionist resume is essential to landing a position in industries like hospitality, healthcare, or corporate offices.

To help you secure a Receptionist job, we provide free resume templates that allow you to focus on highlighting your skills, experience, and qualifications in the hospitality, healthcare, or administrative industries.

Crafting the Perfect Receptionist Resume for 2024

While Receptionist responsibilities, skills, and qualifications are often similar across industries like healthcare, hospitality, and corporate offices, tailoring your resume to the specific role is key to standing out.

However, you still need to tailor your resume to the specific establishment — whether it’s a restaurant, a dental clinic, a hotel or a beauty salon — to show the Hiring Manager that you’re not just qualified but also ready to make an immediate impact at work. 

Below, we’ll share several Receptionist resume examples that you can copy or download. 

Highlight: 

Skills related to guest services such as:

• Problem-solving: Quickly identifying and resolving issues to manage hotel reputation
• Coordination: Effectively communicating and working with different teams such as housekeeping, bell services and maintenance to promptly address customer needs 
• Attention to detail: Ensuring accuracy in payment processing and room assignments 

Avoid:

Overemphasizing administrative experiences that are irrelevant to hospitality. 

For example, in your previous job, you may have been assigned to manage internal office supplies. Including this on your resume can be counterproductive as it doesn’t relate to customer experience.

While Hotel Receptionists perform some support duties, what will make your resume stand out is a strong focus on guest services.

Front Desk Receptionist Resume

[Your Name]
[City, State, Zip Code]
[Phone Number]
[Email Address]

Professional Summary

Detail-oriented Front Desk Receptionist with over four years of experience in performing administrative tasks, maintaining a welcoming office environment and supporting employees and guests. Demonstrated success in streamlining front desk operations.

Professional Experience

Front Desk Receptionist
ABC Corporate Services, [City, State]
March 2021 – Present

• Increased efficiency by successfully directing over 100 calls daily to the appropriate departments 
• Improved new hire satisfaction rate by 15% by preparing welcome materials and coordinating initial orientation sessions for new employees
• Provided a positive experience to all incoming clients, visitors and employees by promptly addressing their needs 

Front Desk Receptionist
Bright Futures Learning Center, [City, State]
February 2019 – February 2021

• Reduced enrollment processing time by 20% by assisting with inquiries related to student admissions, distributing enrollment packets and efficiently processing all related paperwork

• Improved email response rate by 95% by responding within 15 minutes 
• Supported teaching staff by providing administrative support, including copying, filing and data entry

Skills

• Proficient in MS Office and Google Workspace
• Strong communication, organizational and interpersonal skills
• Knowledge of data entry and basic bookkeeping
• Ability to manage confidential information with discretion

Certifications

• Certified Front Desk Representative — American Hotel and Lodging Educational Institute, 2023
• Microsoft Office Specialist — Microsoft, 2021

Education

High school diploma
Central High School
Brooklyn Center, MN

Highlight: 

Resumes for Front Desk Receptionists should highlight proficiency in office management software, ability to provide excellent administrative support and attention to detail. 

Avoid:

Overemphasizing customer service skills in a corporate office setting.

Unlike a Hotel Receptionist, whose responsibilities are centered around guest service, Front Desk Receptionists in a corporate office should focus on operational efficiency.

While interacting with people is part of the role, the emphasis should be on skills related to administrative tasks such as handling data entry, answering calls and managing office supplies.

Beginner Front Desk Receptionist Resume

[Your Name]
[City, State, Zip Code]
[Phone Number]
[Email Address]
[LinkedIn Profile (optional)]

Objective

Passionate recent graduate with a bachelor’s degree in hospitality management seeking an entry-level Front Desk Receptionist position at [Company Name]. Eager to apply academic training and foundational skills in a professional setting to enhance operational efficiency.

Education

Bachelor’s Degree in Hospitality Management
Boston University — Boston, MA

Professional Experience

Front Desk Intern
ABC Retail Store — [City, State]
June 2023 – August 2023

• Contributed to maintaining the accuracy of guest records 
• Enhanced guest experiences by providing professional assistance
• Assisted in optimizing front desk operations by supporting the Front Desk Supervisor in communicating guest requests or issues from the front desk to the housekeeping and security departments

Administrative Assistant (Part-Time)
XYZ Office Services — [City, State]
September 2022 – May 2023

• Improved office efficiency by answering and directing phone calls, scheduling appointments and managing office correspondence with precision 
• Helped streamline data management by assisting with data entry and maintaining well-organized filing systems
• Contributed to a more organized office environment by assisting with the preparation and coordination of office events

Skills

• Excellent verbal and written communication skills
• Strong organizational skills
• Familiarity with office management software, including Google Workspace and Microsoft Office Suite 
• Experience with phone systems
• Adaptable and willing to take on new challenges 

Highlight: 

For fresh graduates looking to create a strong beginner Front Desk Receptionist resume, emphasize your enthusiasm for learning, adaptability and commitment to delivering high-quality work.

Avoid:

Exaggerating qualifications. Be honest about your skills and experiences. It’s natural for your resume to be shorter and less detailed since you’ve just graduated.

General Receptionist Resume

[Your Name]
[City, State, Zip Code]
[Phone Number]
[Email Address]

Professional Summary

Organized and efficient Receptionist with over seven years of experience in providing exceptional front desk service and administrative support across various industries. Successfully reduced client wait times by 20% through effective scheduling and streamlined communication. Proficient in managing multi-line phone systems, scheduling appointments and maintaining a well-organized reception area.

Professional Experience

Receptionist
ABC Company, [City, State]
August 2019 – Present

• Implemented a new mail distribution system that expedited processing time by 25%
• Developed and maintained a comprehensive filing and inventory management system that reduced time spent on administrative tasks by 15% 
• Coordinated over 100 appointments and meetings monthly

Receptionist

DEF Company, [City, State]
March 2017 – August 2019

• Improved front desk organization and efficiency by overseeing office supplies inventory
• Enhanced office productivity by providing comprehensive administrative support, including data entry and document filing
• Revamped the appointment scheduling system, reducing appointment conflicts by 30% 

Office Receptionist
XYZ Solutions, [City, State]
January 2015 – March 2017

• Improved operation workflow by 20% by efficiently managing office calendar, scheduling and coordinating more than 80 meetings and external vendor services monthly
• Assisted with onboarding new employees, preparing documentation and facilitating orientation sessions, which contributed to a smoother transition and faster ramp-up time
• Supported office management with various tasks, including preparing detailed reports and handling sensitive documents

Skills

• Proficient in MS Office Suite and Google Workspace
• Excellent verbal and written communication skills
• Professional telephone etiquette and customer service skills
• Experience with scheduling and booking software
• Ability to handle confidential information with discretion
• Outstanding typing skills (40-60 wpm)

Education

High school diploma
Piedmont High School

Highlight:

Experiences that effectively showcase your qualifications and readiness for a general receptionist role in a variety of office settings.

This includes providing excellent customer service, optimizing scheduling and providing administrative support. 

Avoid:

Overemphasizing industry-specific jargon that doesn’t apply to a general office environment.

For example, instead of writing “Managed patient records with strict adherence to HIPAA regulations,” you can state “Experience with managing confidential information” to avoid alienating employers who may not be familiar with medical industry terminology.

Medical Receptionist Resume

[Your Name]
[City, State, Zip Code]
[Phone Number]
[Email Address]

Professional Summary

Dedicated Medical Receptionist with over five years of experience. Proficient in coordinating with insurance companies, managing medical records and providing compassionate service in a fast-paced healthcare environment. Successfully streamlined patient check-in procedures, reducing wait times by 25%.

Professional Experience

Medical Receptionist
Green Valley Medical Clinic, [City, State]
April 2021 – Present

• Enhanced clinic efficiency by scheduling patient appointments, follow-ups and referrals
• Reduced billing errors by 20% by verifying insurance information and processing patient co-pays
• Maintained compliance with regulatory standards by updating patient records and ensuring adherence to HIPAA guidelines
• Resolved patient inquiries regarding appointments, medical records and billing issues with a 95% satisfaction rate

Medical Office Assistant
Sunrise Family Healthcare, [City, State]
January 2018 – March 2021

• Increased processing speed by streamlining the patient intake process, efficiently collecting medical histories and updating records in the EHR system
• Increased patient appointment adherence by 25% through enhanced communication, including sending automated appointment reminders, follow-up calls and coordinating lab results
• Supported office operations by handling faxes, processing medical record requests and managing office supplies

Certifications

• Medical Administrative Assistant Certification — American Medical Certification Association, 2023
• Electronic Health Records Certification — American Medical Certification Association, 2023
• Basic Life Support (BLS) Certification — American Red Cross, 2020
• HIPAA Compliance Certification — HIPAA Exams, 2022

Skills

• Proficient in EHR systems
• Knowledgeable in medical terminology and procedures
• Strong communication, organization and multitasking abilities 
• Experience with insurance verification and pre-authorization
• Ability to maintain confidentiality and manage sensitive patient information
• Ability to manage stress

Education

High school diploma
Nevada State High School
Las Vegas, NV

Highlight: 

When writing a resume for a Medical Receptionist, it’s important to highlight skills and experiences relevant to the healthcare industry. 

Medical Receptionist resume examples often showcase a combination of administrative proficiency and strong interpersonal skills. These resumes emphasize experience with managing patient appointments, handling medical records and coordinating among medical staff, insurance companies and patients. 

Avoid:

Neglecting to include experience with patient confidentiality. Focusing too much on general customer service without mentioning familiarity with healthcare regulations and handling sensitive patient information could be a disadvantage.

Dental Receptionist Resume

[Your Name]
[City, State, Zip Code]
[Phone Number]
[Email Address]

Professional Summary

Efficient and friendly Dental Receptionist with over four years of experience in dental practice settings. Skilled in scheduling patient appointments, processing dental insurance and providing excellent customer service. Increased patient retention by 15% through personalized service.

Professional Experience

Dental Receptionist
Bright Smiles Dental Clinic, [City, State]
April 2021 – Present

• ​​Reduced data entry errors by 15% by ensuring accurate collection and entry of patient information into Dentrix

• Increased appointment adherence by 20% through efficient scheduling and management of patient appointments, including follow-ups and specialist referrals
• Contributed to a 100% pass rate during annual compliance audits by maintaining and updating patient dental records in accordance with HIPAA regulations
• Decreased average wait times by 25% by coordinating with dental hygienists and dentists to manage patient flow and enhance overall patient satisfaction

Dental Office Assistant
Sunset Dental Care, [City, State]
January 2019 – March 2021

• Increased insurance approval rate by 20% by performing thorough insurance verification for dental procedures
• Facilitated a 30% increase in treatment acceptance by assisting in the preparation of treatment plans and clearly explaining procedures and payment options to patients
• Timely managed requests for transferring dental records

Certifications

• Medical Administrative Assistant Certification — American Medical Certification Association, 2023
• CPR Certification — American Red Cross, 2021
• HIPAA Compliance Certification — HIPAA Exams, 2022

Skills

• Proficient in dental management software 
• Strong knowledge of dental terminology and procedures
• Experience with dental insurance verification and claims processing
• Excellent communication, multitasking and prioritization skills
• Ability to manage confidential information with discretion

Education

Associate Degree in Hospitality Management
Penn State University
University Park, PA

Highlight: 

A great resume for a Dental Receptionist demonstrates knowledge of dental terminology and familiarity with procedures relevant to the field. This shows potential employers that you can effectively communicate with dentists, hygienists and patients, whether it’s scheduling appointments, understanding treatment plans or managing patient records. 

Avoid:

Leaving out experience with dental-specific software such as Dentrix, EagleSoft and Dentimax. 

Candidates with experience in these programs have an advantage because they can seamlessly transition into the role. Not mentioning this experience may suggest to employers that you could face a steeper learning curve, potentially leading them to prefer candidates with more relevant experience.

Salon Receptionist Resume

[Your Name]
[City, State, Zip Code]
[Phone Number]
[Email Address]

Professional Summary

Enthusiastic and customer-focused Salon Receptionist with over six years of experience managing front desk operations in a busy salon environment. Skilled in scheduling appointments, communicating with salon staff and customers and upselling. Increased salon revenue by 20% through effective upselling techniques.

Professional Experience

Salon Receptionist
Glamour Hair Studio, [City, State]
April 2021 – Present

• Created a welcoming atmosphere by greeting and engaging clients upon arrival
• Managed the salon’s scheduling system, successfully coordinating over 100 appointments weekly for hair, nail and spa services
• Handled over 50 daily incoming calls, providing detailed information about services, pricing and availability 
• Increased salon revenue by 20% through upselling of additional services and retail products

Salon Coordinator
Elegance Beauty Lounge, [City, State]
January 2017 – March 2021

• Increased stylist productivity by 25% through strategic appointment scheduling
• Achieved a 95% client retention rate by resolving concerns and complaints professionally
• Maintained a clean, organized and welcoming reception area

Skills

• Strong communication and client interaction skills
• Knowledge of salon services and products
• Excellent organizational and multitasking abilities
• Experience with retail sales and inventory management
• Keen attention to detail
• Reliable

Education

High school diploma
Ridgeland High School
Rossville, GA

Highlight:

Knowledge of salon services and products.

This enables you to relay accurate information to clients and make recommendations or upsell. Beyond performing the daily duties of a Receptionist, your ability to upsell products and services will set you apart from other candidates. 

Avoid:

Ignoring the importance of client relationship management.

In salons, maintaining customer loyalty through personalized service is important. Excellent service will lead to recommendations from clients to their family and friends.

6 Steps To Write a Receptionist Resume

Writing a resume that will make a Hiring Manager want to schedule an interview involves presenting your skills, experience and qualifications in a clear and simple format. 

That said, here are six steps to help you create your own resume.

1. Choose the right format and layout

Choose a clean and simple layout, using minimal or neutral colors to keep the focus on the content. 

When it comes to format, you can select from chronological, combination and functional formats. 

Choose the chronological format if: 

• You’re applying for a similar role 
• You have at least 3 to 5 years of Receptionist work experience
• You prefer listing experience from most recent to oldest

Use the functional format if:

• You’re new to the service industry
• You want to highlight the skills and training you’ve taken
• You want to focus strictly on your Receptionist skills and abilities

Follow the combination format or hybrid format if: 

• You’re applying for a senior or a managerial position
• You have extensive experience and skills

2. Add contact details

You don’t have to include your full address. The city and state are sufficient, along with your contact number and email address. You can also include your LinkedIn profile.

3. Write a summary for Receptionist resume

A Receptionist resume summary highlights your qualifications and experience. It includes years of industry experience, core skills and notable achievements. If you lack quantifiable success, set goals for your next position to build content for this section.

Below’s an example:

Receptionist Resume Summary

Customer service-oriented Hotel Receptionist with six years of experience in five-star hotels, consistently achieving a 95% guest satisfaction rating through precise payment processing, effective multitasking and strong communication skills. 

Meanwhile, a Receptionist resume objective or Receptionist career objective focuses on your career goals and aspirations. It can also include your skills and experience but with an emphasis on what you want to achieve. This is often used by those with minimal experience in the field. 

Here’s an example:

Receptionist Resume Objective

A dedicated recent graduate with an associate degree in hospitality management, seeking a Receptionist position at [Company Name]. Eager to use strong interpersonal, communication, and problem-solving skills developed during my studies to contribute effectively to your team and enhance the client experience.

4. Mention your extensive experience

Now that you know how to write a summary for your Receptionist resume, it’s time to focus on presenting your experience as achievements. 

Rather than simply listing what you did in your previous jobs, show how you’ve made an impact on the company. 

Do this by writing the experience section using the XYZ formula:

X = Accomplished what
Y = Measured by
Z = Doing what

Here are two sets of Receptionist resume achievements, with one focusing on customer service and the other on administrative skills. 

Receptionist Resume Achievements: Customer Service

• X = Accomplished what: Enhanced client satisfaction by [X]%
  Y = Measured by: Customer feedback and satisfaction surveys
  Z = Doing what: Providing personalized service and resolving issues effectively
• X = Accomplished what: Achieved a [X]% customer satisfaction rating
  Y = Measured by: Customer satisfaction surveys
  Z = Doing what: Promptly addressing inquiries

Receptionist Resume Achievements: Administrative

• X = Accomplished what: Increased office efficiency by [X]%
  Y = Measured by: Operational productivity reports
  Z = Doing what: Introducing new filing and scheduling systems
• X = Accomplished what: Coordinated executive schedules for [X] years
  Y = Measured by: Feedback from executives and successful management of schedules
  Z = Doing what: Efficiently organizing meetings and travel arrangements

5. Mention your education and certifications

According to the Bureau of Labor Statistics (BLS), Receptionists typically need a high school diploma. 

However, if you have a higher level of education, such as an associate degree or have certifications, be sure to include them. These qualifications can give you an edge over other candidates by demonstrating your commitment to consistently improving your skills. 

6. Include Receptionist-related Skills and Abilities

Below, we’ve listed key skills to include in your Receptionist resume description based on the type of Receptionist role you’re pursuing: 

Hotel Receptionist Resume Description

• Skilled in guest relations management
• Proficient in using hotel reservation software

Front Desk Receptionist Resume Description

• Experienced in directing calls to appropriate departments
• Proven track record in managing visitor logs, issuing badges and maintaining security protocols for guests and staff 

Medical Receptionist Resume Description

• Knowledgeable in HIPAA regulations to ensure patient confidentiality and compliance with privacy laws
• Excellent in verifying insurance coverage, processing claims to ensure proper billing and reimbursement

Dental Receptionist Resume Description

• Proficient in using dental office management software
• Highly knowledgeable in treatment plans and procedures

Salon Receptionist Resume Description

• Customer-service oriented
• Strong upselling skills 

General Receptionist Resume Description

• Exceptional customer service skills
• Proven track record in providing administrative support

Advice From an Industry Professional

Carolina Franco is a Human Resource Director for Renaissance Hotels. In a recent interview OysterLink had with her, we asked how difficult it is to find a job in hospitality. This was her response.

“Landing your first hospitality role is not very challenging. Of course, it all depends on what you want to do and where you want to start.

One thing people often forget in this industry that is extremely important is the resume. That is what will set you apart from other candidates. Your resume is your ticket from the desk applications to an interview.”

Carolina Franco, Human Resource Director

Tips for Creating a Receptionist Resume

Before applying for Receptionist roles, make sure you have all these things covered.

Include section headers and bullet points

Use section headers (Career Objective/Professional Summary, Professional Experience, Education, Skills and Certifications) and bullet points to make your resume easy to scan.

With hundreds of resumes Hiring Managers need to review every day, you only have a few seconds to make a strong impression and be considered for an interview.

Soft and Hard Skills to Include in Your Receptionist Resume

Your resume should have a combination of soft and hard skills. 

We provided a list below to guide you through selecting the most relevant skills:

Receptionist Soft Skills

• Excellent communication skills, both written and verbal
• Customer-service oriented
• Strong organizational, planning and multitasking skills 
• Efficient
• Ability to handle pressure and tolerate stress
• Keen attention to detail
• Has initiative 
• Reliable
• Excellent conflict resolution skills
• Problem-solving skills
• Prioritization skills
• Good time management skills

Receptionist Hard Skills

• Proficient in Microsoft Office and Google Workspace
• Strong administrative skills
• Knowledgeable in data entry and inventory management
• Typing skills (include your WPM)
• Familiarity with information management software
• Ability to use different office equipment and multi-line phone systems 

Remember, choose only the core skills relevant to the establishment. 

For example, if you’re applying for a Salon Receptionist role, include “strong administrative skills” instead of typing skills, as you won’t be entering a lot of data compared to a Front Desk Receptionist. 

Save your Receptionist resume document as a PDF file

Saving your resume in PDF format ensures that your layout remains intact when downloaded.

In addition, PDF files are generally accepted by Applicant Tracking Systems (ATS). An ATS is a software that helps companies track and manage applications. Ensuring your resume is properly formatted and scanned increases the likelihood of it being reviewed by Hiring Managers.

Keep your Receptionist resume brief

According to some surveys, 52% of Hiring Managers prefer a single page for staff-level positions. 

The goal is to create a resume that reflects what the establishment is looking for and make it as clear and organized as possible. 

Add languages you speak or volunteer experience

While not required, being bilingual can enhance your job prospects and potentially lead to higher pay. Languages such as Spanish and French are particularly valued. 

Including any volunteer experience can be especially valuable for those with limited work experience as it allows them to showcase additional skills aside from the ones already included under the “Skills” section header.

Include a Receptionist Cover Letter

If the sight of a cover letter requirement in a job ad makes you want to skip applying, you’re not alone — 58% of applicants believe it’s unnecessary.  

Articulating your skills and qualifications in a paragraph can be challenging. However, a cover letter is important because it sets you apart from other candidates. 

Below, we’ve created a cover letter template that you can copy and paste.

Dear [Employer’s Name],

I am writing to express my interest in the [Receptionist Position] at [Company Name] as advertised on [where you found the job posting]. 

With my [number] years of experience in [relevant industry or general receptionist roles], I am confident in my ability to contribute effectively to your team and provide outstanding support in managing front desk operations.

In my previous role as a [Previous Position] at [Previous Company], I developed a strong foundation in [specific skills or responsibilities related to the job, e.g., handling a high volume of calls, managing appointment scheduling or greeting clients]. 

My ability to [mention a relevant achievement or skill, e.g., improve client satisfaction by [X]% or streamline office processes] demonstrates my dedication to delivering exceptional service and maintaining a welcoming environment.

What excites me about this opportunity is [mention a specific aspect of the job or company that interests you, e.g., the company’s commitment to providing exceptional guest experiences or innovative patient care].

Thank you for considering my application. I look forward to the opportunity to discuss how my background and skills align with the needs of your team. Please feel free to contact me at [your phone number] or via email at [your email address] to schedule an interview.

Sincerely,

[Your Name]

PRO TIP:

Prepare different sets of skills and accomplishments tailored to various types of Receptionist roles. By having these ready, you can easily add the relevant details to the template provided, making the process of writing cover letters less complicated.