Top 27 Receptionist Interview Questions & Example Answers

Example answer: “I am passionate about starting my career as a Receptionist and seeing how much I can progress.

I believe that my current skill set, experience and dedication will allow me to become a contributing member of your organization.”

Example answer: “My greatest strengths as a Receptionist lie in my strong communication skills and ability to perform well under pressure.

Additionally, I have keen attention to detail, which allows me to edit written forms and improve processes within my organization, ensuring that documents that leave the office aren’t riddled with errors.”

Example answer: “The Receptionist is usually the first person anyone sees when they walk into an office or establishment, so it is part of the Receptionist’s job to ensure that guests have a positive first impression.

As a Receptionist, I try to be as friendly and welcoming as possible to ensure that every individual who steps into the office feels welcome.”

Example answer: “Throughout my experience as a Receptionist, I’ve developed multiple skills that I believe will help me thrive in this role.

I have learned time management and prioritization that help me get through the dynamic nature of the job. I’ve also learned how to effectively communicate in person and through written correspondence.

Example answer: “I use both my computer and pen and paper to keep track of information.

I also use scheduling software that helps me manage my boss’ appointments and then write in my notebook the items that are of higher priority.

By doing these, I can efficiently allocate my time to tasks that require prompt attention while also ensuring that all other tasks are completed.”

Example answer: “I prioritize tasks based on urgency.

With my current employer, the emphasis is placed on customer inquiries and calls. So, I first try to address any questions that customers or potential customers might have to ensure a high degree of customer experience.

From there, I focus on keeping track of schedules and appointments to ensure that there are no conflicts or errors.”

Example answer: “I come to the office as early as 7 a.m. and set everything up for the day. This includes making sure that the reception area is tidy and that I have everything that I might need for the day.

I then check the daily schedule for meetings and appointments and make sure to highlight the ones that are happening earlier or those that require advanced preparation.

From there, I mostly greet visitors and answer general inquiries, update the schedule as needed, and complete ad hoc tasks that often arise.”

Example answer: “I would say that my computer skills are more than adequate for any tasks I might encounter in this role.

For starters, I hold a MOS Certificate which means that I am very proficient with Office applications. I am also willing to learn how to use additional software, depending on what the role requires.”

Example answer: “I make sure to act warmly and professionally in all situations.

I keep a clean and tidy reception area and address each visitor as they arrive with a smile. By inquiring about their needs, I can promptly either address their questions or direct them further based on their needs.”

Example answer: “Yes. There was a situation in which an angry customer called to express their frustrations about a scheduling error.

Although the call wasn’t very pleasant, I assured the customer that they were heard and that their concerns were noted.

I went through the schedule to try and find an alternative that would suit both my employer and the customer. Fortunately, we managed to find a date that worked for both parties.

In the end, the customer apologized and thanked me for a swift reaction.”

Example answer: “An example of a stressful workday was when we had multiple back-to-back client meetings scheduled, a major system outage and an unexpected influx of visitors due to a conference being held nearby.

I prioritized greeting and welcoming visitors while answering phones once I directed them. I also set up a system to log calls and callbacks to ensure no messages were missed.

While I didn’t eat or take breaks that day, we managed to pull through without having any dissatisfied visitors or customers.”

Example answer: “Once, while I was preparing a large set of documents to be sent to a client, I noticed that the address didn’t match.

I double-checked the customer information and found that the address was misspelled. Catching this mistake prevented the documents from being sent to the wrong address, which could have caused significant delay and confusion for the client and our company.”