Top 40 Housekeeper Interview Questions With Expert Answers
To make sure you’re ready for your housekeeping job interview, read our quick guide on the most commonly asked questions — categorized by skills, experience and customer service.
Popular Housekeeper Interview Questions
As an interviewer, ask specific questions about housekeeping skills and experience to assess the candidates’ qualifications and competency for the role. This will give you a good prediction of the candidates’ performance and identify the need for any further training.
Types of Housekeeper Interview Questions
- Interview Questions and Answers About Skills and Experience: As a candidate, you should highlight your experience and cleaning skills so interviewers can evaluate your suitability for the role. If you have yet to gain prior professional experience, highlight any other previous jobs where you demonstrated your skills and aptitude. To learn more about the role, check out our Housekeeper Job Description.
- Housekeeping Questions Regarding Customer Service: A good Housekeeper’s job isn’t just cleaning — it also involves direct interactions with clients. That's why the interviewers should assess the ability of the Housekeepers to build rapport with clients. If candidates excel in customer service, potential employers can guide them on how to upsell additional services or amenities.
- Common Situational Housekeeper Interview Questions: As a candidate, you should showcase your problem-solving abilities, time management skills, and how you handle unexpected situations. That's how the interviewers will evaluate your preparedness for the housekeeping role.
How To Interview a Housekeeper: Key Questions to Ask
Here are 30 additional questions you can customize according to your hiring needs when interviewing a Housekeeper for the position.
How To Prepare for a Housekeeping Job Interview
Remember the points below to prepare for your next Housekeeper interview, whether you’re a candidate or an interviewer.
As a candidate:
- Do your research on the employer interviewing you. Check their website and services, and know more about their cleaning standards and other specific areas of focus.
- Review the job description carefully and understand the employer’s expectations. Be prepared to discuss how your experience aligns with the housekeeping responsibilities listed. It’s best to emphasize how you handled tight schedules or difficult cleaning tasks.
- Familiarize yourself with various cleaning agents, chemical cleaners, tools and methods, and know when and how to use them.
Housekeeper responsibilities
View the video below for a sneak peek into a Housekeeper’s daily tasks.
Practice your Spanish as a Housekeeper
Here’s a short video on common housekeeping Spanish terms and phrases you can use should this exact situation happen to you!
As an interviewer or hiring manager:
- Prepare questions that gauge the candidate’s skills, such as organization or time management. Ask about specific instances where they demonstrated such skills.
- Consider including situational questions to evaluate their problem-solving abilities and cleaning knowledge. Present scenarios, such as dealing with tough stains or spills on different surfaces.
- Communication is important in housekeeping. It’s important to know how they interact with clients or colleagues, as well as handle criticism or complaints. Ask about their experience working within a housekeeping team as well.
- Encourage candidates to share their personal experiences — not vague opinions. Make sure they feel comfortable and respected every time they answer your questions.
Written by Jericka Orellano
Jericka is a published author who has had a decade of experience in publishing, editorial work, localization and media. Having spent eight years as a professional trainer and supervisor for other writers and editors, she excels in research, copyediting, proofreading and quality assurance. She now works with OysterLink as a content specialist.
Edited by Marcy Miniano
Marcy is an editor and writer with a background in public relations and brand marketing. Throughout her nearly decade-long career, she has honed her skills in crafting content and helping build brands across various industries — including restaurant and hospitality, travel, tech, fashion and entertainment.