Busser Interview Questions and Answers

Working as a Busser presents opportunities for learning and advancement if you want a career in the restaurant industry. Although it's an entry-level role, you still need to prepare thoroughly for the job interview.

The same goes for the restaurant owners or hiring managers. How well the Bussers do their job can have an impact on your general operations and customer satisfaction.

This guide provides essential Busser interview questions and answers for both employers and job seekers to help them prepare for this part of the hiring process.

25 Additional Interview Questions for Bussers

Meanwhile, these are questions to anticipate and add to your list when interviewing for a Busser job. We've categorized them into Background and Experience, Soft Skills, Situational/Behavioral and General questions.

These will further help in assessing an applicant's qualifications and setting their expectations regarding the role.

Busser Interview Questions About Background and Experience

Employers would usually ask these initial interview questions to immediately see if the candidate is right for the job based on their background and prior or related experience with the role.

Applicants, on their part, should be ready to present their credentials and demonstrate their capability to do the job.

1. Why do you want to be a Busser?
2. Do you have any prior experience working in the food and restaurant industry? Describe the role and your responsibilities.
3. Are you comfortable working in a fast-paced environment?
4. Do you have any prior training in restaurant protocols or cleaning procedures?
5. Do you have experience in stocking and restocking supplies?
6. Are you familiar or do you have any experience with different types of table settings?
7. What's your understanding of food sanitation protocols?

Interview Questions for Bussers About Soft Skills

While hard skills are crucial for any job, soft skills are just as essential and more difficult to develop.

Soft skills are synonymous with people skills or emotional intelligence and are required for working effectively within a team and managing day-to-day challenges of a job.

Here are some guide questions to measure a Busser's soft skills.

1. How would you resolve a conflict or misunderstanding with a coworker?
2. What would you do if an impatient customer is being rude while following up on their orders?
3. What steps would you take when a customer is unhappy about the cleanliness of their table? How do you make up for the situation?
4. How do you identify when a customer might need assistance, even if they haven't explicitly called you over?
5. How would you help maintain a cheerful and positive demeanor when everyone is stressed out during busy shifts?

Situational/Behavioral Interview Questions for Bussers

Situational and behavioral interview questions are valuable during job interviews as these help employers see how the candidate would react to similar situations they might encounter.

This set of questions uncovers a candidate's problem-solving abilities and critical thinking.

1. You noticed a safety hazard in the dining area. What would you do to ensure the safety of guests and coworkers?
2. The Waiters/Waitresses are busy. What would you do if a customer asked you for a recommendation from the menu?
3. How would you react if you were asked to cover a shift for a coworker with short notice?
4. Can you describe a time when you had to work under pressure? How did you manage it?
5. How would you handle a situation where you accidentally spill the drink on the customer?
6. Tell me about a time when your workload was heavier than you expected. How did you prioritize and manage your tasks?
7. How would you handle an unfair criticism from your coworkers or a customer?

General Interview Questions for Bussers

Here are a few general questions to gauge a candidate's willingness to take on the role and work in your restaurant.

1. Why do you want to work at this particular restaurant?
2. In your opinion, how do Bussers help a restaurant succeed?
3. Are you agreeable to working on different shifts and during holidays even on short notice?
4. What do you do outside of work that helps you manage stress and fatigue?
5. What kind of work environment motivates you?
6. Do you have any training or certification related to this job? Do you plan to acquire one soon?

How To Prepare for an Interview as a Busser

Prepare for a Busser interview by focusing on the important aspects of the hiring process both as a candidate and an interviewer.

As a candidate:

• Familiarize yourself with the restaurant's menu, ambience and customer service standards. Understanding the restaurant's brand and values will help you tailor your responses during the interview.
• Reflect on the key skills and qualities required for a Busser, such as attention to detail, time management, teamwork and customer service. Then, prepare examples that highlight your proficiency in these areas.
• Prepare thoughtful questions to ask the interviewer about the role, the restaurant's expectations and the work environment. This demonstrates your interest in the position and helps you gather valuable information to assess if the role is the right fit for you.
• Be transparent about your expected salary as this shows professionalism and will set the tone for a fair negotiation when they make you an offer. However, remember to only bring up the subject when the employer asks about it; they usually ask either during the initial screening or during the interview.

Extra tip: Sending a follow-up email after your Busser interview can help you stay top of mind with the hiring manager.

As an interviewer:

• Clearly communicate the expectations and responsibilities to Busser candidates during the interview process. This helps candidates understand what is required of them and ensures that there is no miscommunication.
• Think about specific scenarios or challenges that Bussers may encounter in their role and prepare questions that allow candidates to demonstrate how they would handle these situations. This could include scenarios related to managing customer complaints, handling spills or accidents and working efficiently during peak dining hours.
• Determine the key criteria and qualities you are looking for in a Busser, such as attention to detail, time management skills, teamwork and customer service orientation. Use these criteria as a guide when evaluating candidates.

How To Hire the Best Busser for Your Restaurant

How the candidate answers the interview questions will reflect their personality and character. This will help you decide if they're the best fit. Here are the key qualities every employer should look for when hiring a Busser.

• Strong work ethic
• Strong sense of customer service
• Attention to detail and problem-solving abilities
• Good verbal and nonverbal communication skills
• Great teamwork and collaboration skills
• Effective time management