Em Inserra
Saint Paul, MN
My Work Bio
Hospitality professional with 6+ years of experience in fast-paced, high-volume guest service roles. Consistently recognized for kindness, professionalism, and the way I carry myself with guests and coworkers. Skilled in creating positive guest experiences, staying calm under pressure, and supporting smooth service operations, while having fun!
Experience
Customer Service Manager
Astound VideoFull-time
Apr 2024 - Jun 2026 (2 years and 2 months)
Roseville, MN, USA
•Oversaw all customer service operations, managed high-volume incoming phone calls and emails while maintaining a professional and positive customer experience. Consistently recognized for communication skills, problem-solving abilities, and professionalism.Server
RelishPart-time
May 2022 - Apr 2024 (1 year and 11 months)
Minneapolis, MN, USA
•Delivered attentive, professional service in a busy restaurant environment. Balanced multiple tables while maintaining a welcoming and efficient guest experience.Server
Cafe ZupasPart-time
Jun 2020 - Apr 2022 (1 year and 10 months)
Eagan, MN, USA
•Provided friendly and efficient service to guests in a high-volume café setting. Maintained cleanliness, collaborated with team members, and ensured a smooth workflow.Starbucks Barista (Team Leader)
TargetPart-time
Nov 2018 - Jun 2020 (1 year and 7 months)
West Saint Paul, MN, USA
•Supervised and supported a team of baristas and customer service staff in a high-volume retail environment. Managed opening and closing procedures, cash handling, and shift reporting to ensure smooth operations.
Skills
Customer Service
Communication Skills
Teamwork
Time Management
Multitasking
Food Safety & Hygiene
POS Systems
Cash Handling
Problem Solving
Attention to Detail
Education
Communications
University of Minnesota Twin Cities, Bachelor’s Degree
2021 - Present (4 years and 9 months)
N/A
Henry Sibley High School, High School Diploma or GED
2017 - 2021 (3 years and 9 months)
Certifications
CPR & First Aid
Languages
English
Candidate Overview
Experience
7+ years
Industry
Hospitality / Restaurants
Availability
Immediately
Work Type
Full-Time