Position: Hotel Manager job
About: Leadership at Disney is unlike any other role in the world. Here, your experience and industry expertise are magnified through the creativity of the stories we tell, and the legacy of service excellence inspired by Walt Disney himself. Within the Disney Resorts Collection, we look to our Hotel Managers to be innovative Leaders and boundless thinkers who inspire our Cast to go beyond the industry standards to create uniquely Disney experiences for Guests who choose to stay within the magic. This position will report to the Regional General Manager of Resort Operations. This posting is a talent pool for upcoming Hotel Manager roles.
Requirements: Minimum of seven (7) years of progressive leadership experience in the hospitality industry with experience leading multiple operational areas (e.g., Food & Beverage, Front Office/Concierge, Recreation, Conventions, Housekeeping, etc.); Willingness, desire, and ability to continuously upskill and gain knowledge, and abilities, and identify new ways of working to adapt to change; Strategic focus needed to achieve targeted results; Demonstrated experience in guest relations, responding to complaints and requests in a timely and professional manner and ensuring prompt resolution and guest satisfaction; Experience monitoring and analyzing key performance metrics (i.e., Medallion) to identify areas for improvement and implement strategies to enhance overall resort performance; Capability to recognize and invest in the development of talent and satisfaction of the teams by inspiring, increasing engagement, and promoting collaboration; Holistic perspectives to understand client needs and develop creative ideas to meet our goals; Capability to share communication across teams to ensure everyone understands updates, priorities, and appropriate course of escalation; Commitment to diversity and building a work environment that supports workforce diversity and perspectives; Proficiency in basic computer functions necessary to operate in a Windows environment and other technologies; advanced working knowledge of hotel operating systems is highly preferred; Availability to work any schedule including evenings, weekends, and holidays
Benefits: Health insurance, Educational opportunities, Special Disney rewards package, Flexible schedule, Career growth opportunities
