Position: Guest Service Agent
About: The Guest Services Agent (GSA) at Sonesta International Hotels Corporation is responsible for ensuring guest satisfaction and smooth operations at the front desk, representing the brand as the first point of contact for all hotel guests. The GSA handles Front Desk technology systems and in-house guest relations during shifts, contributing to the hotel’s overall success and adherence to Sonesta standards.
Requirements: High school diploma or equivalent required; one year of previous hotel experience or retail customer service preferred; previous background from the extended stay industry preferred; ability to speak, read, and write fluent English; professional verbal and written communication skills; mathematical skills including basic math, budgeting, profit/loss concepts, percentages, and variances preferred; problem-solving, reasoning, motivating, organizational and training abilities preferred; experience with Microsoft Office and Opera systems preferred; ServSafe certification required; may be required to obtain a TIPS certification; valid driver’s license required
Benefits: Medical, Dental and Vision Insurance, Health Savings Account with Company Match, 401(k) Retirement Plan with Company Match, Paid Vacation and Sick Days, Sonesta Hotel Discounts, Educational Assistance, Paid Parental Leave, Company Paid Life Insurance, Company Paid Short Term and Long Term Disability Insurance, Various Employee Perks and Discounts, Hospital Indemnity, Critical Illness Insurance, Accident Insurance
