Position: Guest Experience Success Director
About: ABM, a global facility services and solutions provider, is hiring a Guest Experience Success Director for Terminal B at LaGuardia Airport. The role involves leading the implementation of guest experience standards to drive satisfaction, retention, and commercial conversion.
Requirements: 10+ years of premium customer service experience; background in premium hospitality or high-end retail preferred; ability to collaborate with diverse stakeholders and lead teams in dynamic environments; strong strategic thinking, problem-solving, and project management skills; proficiency in tracking and analyzing guest experience metrics; excellent verbal and written communication skills; bilingual (Spanish preferred).
Benefits: 401(k) with personal contributions and employer match, comprehensive benefits package, career development and training opportunities, competitive salary, work with a diverse and inclusive team, opportunity to shape guest experience at a busy airport
