Position: Experienced Bilingual Customer Service Representative
About: GEICO, a leading insurance company known for its exceptional customer service, is seeking Experienced Bilingual Customer Service Representatives to join their office in Houston, TX. This role involves assisting policyholders with billing inquiries, policy changes, and providing recommendations in both English and Spanish, showcasing expertise, active listening, and fostering trust to enhance customer satisfaction.
Requirements: High school diploma or equivalent; 12+ months of contact center or customer facing service experience; ability to work in a fast-paced call center environment; solid computer and multitasking skills; open to feedback for performance improvement; excellent verbal and written communication skills in English and Spanish; must commute to 21420 Merchants Way, Katy, TX 77449; associate’s degree or higher preferred; active Personal Lines insurance license preferred
Benefits: health insurance, dental insurance, vision insurance, paid time off, 401(k) plan, tuition assistance, paid training and licensures
