Position: Delivery Support Specialist
About: This position provides guidance and support to Postmasters and delivery unit managers in the implementation and training of national delivery policies, programs, and procedures, evaluating and reporting on delivery and collection operations compliance and service performance.
Requirements: Ability to analyze and evaluate data and report results; Ability to attend to details sufficient to ensure accuracy and comprehensiveness of work; Ability to work independently and with others, to organize and prioritize work to meet competing demands and successfully accomplish goals; Knowledge of programs, policies, and procedures related to delivery and collection operations, including safety, budget and work hours, schemes and routes, and central delivery points; Ability to conduct unit reviews, route inspections, and customer service operations reviews; Ability to implement operational programs and procedures to ensure they meet established specifications; Ability to communicate in writing sufficient to maintain records and prepare reports, and to prepare information related to operational programs; Ability to communicate orally at a level sufficient to give technical guidance and make recommendations, provide training and instruction, and work with customers, contractors, and major mailers
