Position: Customer Success Manager (Airports)
About: Citiri is a rapidly growing, venture-backed technology company that is transforming how the world’s airports and transit systems are designed, built, operated, and experienced. CitiriOS, their flagship software platform, leverages AI-enriched workflows, stakeholder engagement portals, and augmented analytics to help operational readiness leaders minimize operational impacts and deliver ready-to-operate projects on-time, on-budget, and on-benefit. Join them in shaping how critical infrastructure is designed, delivered, operated, and experienced globally.
Requirements: Minimum 3-5 years of experience in an operations or customer experience role for an airport, airline, or ground handler, or prior experience in a customer success, account management, or customer support role with a technology company in the aviation industry. Strong customer service skills with a deep understanding of airline and/or airport operations processes, regulatory requirements, and industry practices. Excellent verbal and written communication skills with the ability to present complex solutions clearly. Proactive, solution-oriented problem solver with a growth mindset. Tech-savviness with experience using modern software and other technology in day-to-day work, such as Large Language Models like ChatGPT. Team player, able to work collaboratively with other teammates and departments to maintain alignment on driving customer satisfaction and success. Up to 20% travel
Benefits: Employee discount on food and beverages, 401(k), Flexible work schedule conducive to work-life balance, Comprehensive health insurance
