Position: Customer Service Representative- (Steward of Customer Success, Troubleshooter of Tickets, Foreman of the Phones)
About: RTA, founded in 1979, is a company dedicated to helping fleets succeed by providing top-notch customer service. They offer a supportive and family-oriented environment for both staff and clients, impacting lives positively through their work. Their office spaces are open, spacious, and colorful with unique perks like unlimited PTO, generous holiday schedules, and regular coaching sessions. RTA is located close to Arrowhead Mall, offering a convenient commute from various directions.
Requirements: Highly experienced in customer support; Strong communication and problem-solving skills; Ability to troubleshoot technical issues effectively; Proficient in research and finding solutions; Familiarity with software development life cycle (SDLC) and basic SQL; Exposure to Jira and background in software customer support is a plus
Benefits: unlimited PTO, generous holiday schedules, Spirit Weeks, regular coaching, medical insurance, 401(k) 6% Safe Harbor match, life insurance options for employees and families
